Specsavers Optometrists - St Lukes

Was taught by Ashley - a wonderful teacher! Very patient and clear while explaining the process of contacts to me. Took it step by step and listened to my concerns regarding my hand positioning, helped me figure out a different way to hold my eye while putting them in and was able to complete 3 inserts/removals in one session! Ashley talked me through the booklet of do and don't and made sure i understood how to care for my contacts and eyes (what eye drops I could buy and what to do if I get stuck or accidentally sleep in them). I was really nervous coming in tk learn but she put me at ease super quick and it helped me stay calm while I learned how to pop the contacts in Cheers Ash!

I went in to get new glasses last month and had such a good overall experience. The staff were attentive, friendly and kind, really took their time in making sure I got the right prescription and helped me to pick frames that I absolutely love. I also appreciated so much that they didn’t rush me even though it was busy. When I collected my frames the staff were warm and lovely, and one of them explained my astigmatism in a way that I could really understand. Very patient and knowledgeable. Will definitely be going back, thanks heaps to the team!

The staff were friendly and welcoming. In particular, Optometrist Lucy Na provided excellent service—she thoroughly explained the current condition of my eyes and clearly outlined how my eyesight may gradually deteriorate with age. I also appreciate the counter staffs who clearly explained the consultation fees and promptly sent me an copy of my eye sight report. Overall, a very professional and efficient experience. Many thanks !

I had a great experience at Spec Savers St Lukes! From the moment I walked in, the team was incredibly friendly, welcoming, and knowledgeable, which made the whole process smooth and easy. They took the time to explain all my options clearly and helped me choose what was best for my needs without any pressure. The range of frames and lenses was fantastic, with so many great styles to choose from. I walked out feeling confident and happy with an awesome new pair of prescription sunglasses. Highly recommend this store if you're after expert advice, a friendly atmosphere, and a great selection!

The optometrist answered the questions I got clearly and patiently. She was really helpful. The man who did the eye test, his customer service was excellent.

I was struggling to get the right glasses and everytime I came in I felt like a deer with no direction. I am sick and tired of being told I have a strong percripstion and this makes me feel even more self conscious because I don't fit into the low percripstion zone. I am not blind ? I am not wearing bifocals and other people have a way stronger percripstion Today I saw a lady named Ashley omg she was so sweet and caring totally understanding and went the extra mile. She understood my taste palette and went into a draw to get a pair of brown rim glasses very similar to my current pair. She was very informative with information from her background as a beautician, she said the style suited my eyes and my face shape. I agreed I said when she pulled the glasses out from the draw because they are going out of stock? I said with a sigh of relief I finally found the right fit for the glasses and I love ❤️ them. I give Ashley a 10/10 for customer services and would highly recommend her to others she was so sweet and caring to interact with. When I came in the other day although the services was okay I did not feel I was getting a comprehensive interaction to pick the best glasses that are tailored to suit my face shape etc. When I picked the Kyle Minogue brand glasses I just did not feel 100% comfortable but I felt restricted in my choices and again a deer lost and unsure what to do? When I came today and saw Ashley she was direct with me and agreed and could understand why I would feel uncomfortable in the Kyle Minogue brand glasses. When she found the brown glasses in a draw not on display as soon as I put them on I feel that finally the perfect fit I'm a very happy customer. No offense Kyle Minogue your brand does not fit my style

This is going to be a long one so maybe get yourself a cup of tea and a biscuit before you start reading.... As a 30's male who had never had a pair of glasses (and had been putting it off for YEARS) to say that the entire experience seemed daunting would be an understatement. However due to my ever increasing blindness, combined with the not infrequent prods from my better half about how I needed glasses; I embarked into the unknown. What I was met with by the team at Specsavers St Lukes was far more than I could have ever asked for; they were not only very professional, understanding and talked me through every step of the process but patiently guided me around the store (me looking like a lost puppy) to try on what felt like half the pairs of glasses in the store providing helpful feedback and guidance on what suited me - style, colour, bridge width etc. until we found the perfect pair for me. I have since had many compliments on my glasses and would recommend Specsavers St Lukes to anyone (even lost puppies like me) in need of glasses. Guaranteed I will be going back there for my next pair!