Breakout Auckland

4 stars for the guys at the counter, zero for the room. Very, very run down and pokey. Poor staff seem resigned more than anything - they were good at giving us clues as needed. Some things were broken, so they had to give us our clues. No flow at all. Too many combo locks, no way to know what lock you were actually trying to unlock - there should have been more variety from an interest POV. There are probably more red herrings than clues, not all of them intentional either, I suspect. Just generally a poor design. Crazy that they charge more than actually good escape rooms! Price doesn't reflect quality.

Escape room was run down and looked as if had never been vacuumed. No indication that you had finished, as clues didn't link up to each other. Started with doors unlocked and padlocks undone as no checks seem to have been done. There is a switch to twist if you need a clue, twisted 3 times and still waited 15 minutes for a clue. Left the room eventually because we weren't getting any assistance and the staff was busy with other tasks. One young staff member managing all escape rooms, laser tag, birthday rooms, mini golf and the counter.

Can't say I was too impressed with our experience today. We had a booking at 1:45pm. We were told to wait 5 minutes because the room was being set up. Asked again after 10 minutes, then we're told to wait another 10-15 minutes. By the time we entered the room, it had been 30 minutes. The room we had was underwhelming. The clues we had were run down, and nothing made any sense, and it didn't feel like anything connected. We even asked for clues, and those weren't helpful at all. I can collectively say the entire group left feeling a bit defeated and underwhelmed at the experience. To top it all off, the customer service was lacking. They were either talking to each other or there was no communication with us. At one point, we rang the clue bell multiple times, and no one came in or gave a clue on the screen. We decided to leave and when we approached the front desk there was no one there. Instead of waiting to find out how the room finishes we left, not knowing. If you want a better escape room experience, maybe try someone else.

Really poor customer service, lots of visibly unhappy and frustrated customers. Escape rooms were outdated, overpriced, puzzles didn’t link together, and one of the room wasn’t set up properly so the staff had to bring in the clues halfway through. Poor experience, gutted to have wasted money & time

Exciting family activity, it was fun . Would have been a blast if tgey can improve ventilation. Covered in sweat otherwise good experience. Thanks

Visiting this place was not planned but my lot begged to try it after ice skating. Lucky enough they were available before their bookings arrived in the evening. My girls did VACANCY and they loved it. So funny to see them rushing and putting clues together and even though they were one clue away from solving it the staff was so nice to allow/help them just over their time to complete it 🙂 Thank you so much! Definitely be back again to try the other rooms.

We have done a couple of these rooms now and considering how expensive it is (almost on par with more modern rooms located in the city), it would be nice if the items in the rooms were updated. Alot is handmade, which I like and appreciate, but everything is quite worn and seems none of it has been replaced since the rooms were opened. Even just re-laminating clues etc. would be an improvement or replacing existing items from an op-shop (i.e. the doll which is completely falling apart).