Auckland Co-op Taxis

Completely useless service. The taxi said he would be 8-10 minutes, he never arrived. We had booked a function at 7pm, we booked the taxi at 6:10 so that would've worked perfectly. No one came, no one called to let us know he had cancelled. after 45 minutes, we called again and the driver said he would be 4 minutes. By the time HE came, it was 5 minutes to 7pm. My mum drove up from coromandel to attend a function she had paid for, because of this taxi company we would've arrived by the time they had closed the doors on late attendees. A total waste of money. I'd recommend everyone to avoid this taxi company at all costs if they're planning to arrive on time for ANYTHING.

I booked five taxi-vans for yesterday to transport my team to and from a company event in the city. I confirmed the bookings more than three times, including a phone call one hour before the first scheduled pickup. I was assured everything was set. Despite that, the first van showed up late (scheduled for 2:45 PM), and the two vans booked for 3:15 PM never arrived at all. When I called to follow up, the representative told me you "couldn't find vans" — how is that possible for a pre-booked and confirmed service? Due to this unreliability, I canceled the remaining two vans scheduled for 7:15 PM. On top of the logistical failure, customer service was very poor and unhelpful. I will not use Co-op Taxi again, and I do not recommend them to anyone.

Driver of Fleet 089 came to picked me up from dialysis clinic. He arrived 7mins early and called me twice (which he was not supposed to). I couldn't answer my phone as I was busy cleaning up. I got in the taxi and the driver rudely said "I called you you didn't answer me. I told him he's early and I was busy cleaning up." He then said "answer your phone when I call." I tried telling him he was early and he told me 'not to talk to him loudly otherwise he wouldn't take me.' So I got out the taxi and asked the nurse to book me another taxi. This is one of few drivers who have done this!

Complete and utter useless service. Called and booked a cab yesterday for 8am today. No cab. We call. Oh yes we see you have a booking. But we don't have any cabs in your area. The closest is in Auckland. 45 minutes away. Then what's the point in booking. Have had to get an user and now late for an important appointment. Disgusting.

Appalling booking system. "Booking" apparently just means an expression of interest and no guarantee. When pre-booking a van for 11 passengers a week in advance, I was told that there was "no guarantee" that a driver would be available on that day and time, and that I would only be informed 20 minutes before. This uncertainty is obviously hopeless when trying to pre-plan an event. Staff member on the phone was completely disinterested and unhelpful.

I called Auckland Co-op taxis today 1st January and asked what I need to do regarding prepaid pick up for our cruise that departs Princes wharf late January, Rae was truly awesome guiding me through the procedure, 5 star review for a professional company. Not sure why so many only give them 1 star . Update--- our driver arrived even a bit earlier than we organized, we are very happy with Auckland Co op Taxis

Bookings Iam an Acc client and I believe they pay all the taxi charges its not free . So why some ladies at call centre are so mean and are in a hurry if not interested in doing there job .they should quit .she was not an Indian. She was an islander or moaning lady very very rude useless ruined my day .should work on that other wise I can always use alert taxis then lady u won't have a job . Lovly Ritu at call centre made my day by being calm and she helped me out .good job Ritu u deserve a pay rise lol . Supervisors should train some of your staff