Customer Reviews
★★★★★
Arvida Aria Park has a rating of 4.3
out of 5 based on over 43
reviews on Google
For anyone considering admitting your loved one here - YOU MUST keep on top of the staff and Mgmt at Aria Park or else your loved one will rapidly deteriorate and pass away.
Aria Park is actually not bad in terms of Management, the Manager and Clinical manager aren't too bad - there is still definite and massive room for improvement.
Where they fall short are the general health support staff. The support staff, especially at night, typically tend to be arrogant, elderly women whom essentially neglect or bully the old residents. The day staff are slow, sloth-like, and unresponsive. There is no point having a bell in each of the rooms if the staff take a minimum of half hour to 45 mins to respond. A big contributing factor here is the lack of staff - so they have said.
For a resident in hospital care, this can be torture - given their (staff) primary purpose is to care for the elderly.
My biggest irk was the lack of care, the staff are so slow and unresponsive that if someone has a stroke or heart attack or even falls, they (the staff) wouldn't even know about it. It's sad that they can't pick up changes in speech or bruising for a resident that they are supposed to monitor. Unbelievable, honestly. All of this actually happened.
During Covid, the only way that residents used to get infected was via the staff's own incompetence by being neglectful of obvious close contact standards. They prevented visitors entering the facility during lockdowns, and yet Covid still managed to spread through the rest home like wildfire. Management had a hard time controlling the spread, and used to blame ambiguous govt guidelines.
This is a hard job, but there is definite massive room for improvement with very obvious things. HIRE MORE PEOPLE if you keep falling short of staff - easier said than done I understand that - But how long are your residents going to suffer?
Dan Kulkarni (☆ 1/5)

Great village manager !!
黑心企鵝 (☆ 5/5)

Lovely staff, they are friendly and make you feel at home. Very efficient.
Athena Abendan (☆ 5/5)

Very nice facility. Very caring management and staffs.
Sam Stu (☆ 5/5)

My friend Mark Ashton and I were here to visit his beautiful
Mother.
lillian graham (☆ 5/5)

Staffs and management are friendly and supportive..
jiptin mathew (☆ 5/5)

They neglected to treat one resident after a fall and she passed away according to herald.so beware.This shouldn't happen.
Glennis Hall (☆ 1/5)

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Address
Arvida Aria Park is located at Arvida Aria Park 1/3 Claude Road, Epsom, Auckland 1023, New Zealand
Phone
The phone number of Arvida Aria Park is +64 9 630 8430
Business Hours
Monday: 08:30–18:00
Tuesday: 08:30–18:00
Wednesday: 08:30–18:00
Thursday: 08:30–18:00
Friday: 08:30–18:00
Saturday: 08:30–18:00
Sunday: 08:30–18:00