ARC North

The staff here are absolutely wonderful. My dog went in with a serious leg injury just before New Years. Staff were very helpful and caring towards my dog. He's been back multiple times for checks up and loves visiting his "friends". Some dogs would be traumatized after going through an ordeal but he's not thanks to their amazing care. Picture of my dog with his decorated leg cast. Staff there are talented in crafts too!

From the moment we arrived, we were met with professionalism, compassion, and genuine concern for Cookie’s well-being. The veterinarians demonstrated remarkable expertise in diagnosing and treating Cookie, ensuring that every step of the medical process was handled with precision and care. Meanwhile, the nurses went above and beyond in providing comfort, patiently tending to Cookie’s needs and offering reassurance to us during this difficult time. It was evident that your team truly cares for every animal that comes through your doors, treating them not just as patients but as cherished family members. Your kindness, patience, and attention to detail made a world of difference, and we are deeply grateful for the unwavering support and encouragement you provided. Thank you once again for your dedication and hard work. Cookie is on the road to recovery because of your outstanding care, and we will always be appreciative of everything you have done.

Dr Kate was excellent for a tired and stressed out dog parent. Lucky it was all good with our boy. The process was smooth. She was kind, friendly, understanding, communicative and empathetic. Thank you so much for your help.

Recently I braved the cold and dark with my Labrador to get a sore eye looked at. I was dreading this unscheduled emergency vet visit, but it was a genuine pleasure from beginning to end. At 4 am, the phone was answered promptly, and clear and simple directions provided. When I arrived, the receptionist was warm, friendly and welcoming. There was no queue. The vet was kind, professional, and explained every step of the examination process in a way that included me and kept me informed. Most importantly you could tell she really loved animals, apologizing for the lack of treats and heading off the the kitchen to fetch some chicken to reward my dog for his good behaviour! The environment was clean, speaking, light, bright and welcoming - not a given at that hour of the morning. There was a delightful video on how to give pills to cats to keep us entertained and informed while we waited. After the consultation, clinical notes and invoice were emailed to me promptly, and I received a follow-up text a day later asking how me dog was progressing. This a service from the heart, and though one never wants to visit the emergency vet, it's good to know my next experience will be a supportive and positive one. Ten out of ten to the team!

With our very nervous Bailey the team at ARC we're nothing but professional, friendly and caring. Im so happy with how things have gone, from the referral to the treatment plan. I feel like Bailey is in the best hands with experienced vets who know what they're doing.

Thank you to the wonderful caring staff at ARC North. We recently needed to take our cat into ARC North for emergency attention. The staff were very professional and really cared about our cat and ensured that I was kept informed throughout the process. I am very thankful that ARC North is available to us especially on weekends and public holidays when our normal vet is not available. A great purpose-built facility, with professional and caring staff. Keep up the wonderful work that you do.

ARC saved my little dogs life. Without their help Nunu would no longer be with us. They were so professional, knowledgeable and I knew I was leaving my dog in the right hands. Thank you!