Auckland Transport

This incident happened on Hobson Street near Skycity. I was recently involved in an incident where a bus struck the entire left side of my vehicle, damaging the panel and breaking the side mirror. The bus driver did not stop or follow the proper procedure of exchanging details, which was both shocking and distressing. I raised the issue with Auckland Transport, and they have since followed up with an apology and advised that the matter has been referred to the bus operations team for review. While I appreciate their response and professionalism, I feel it's important to share this experience publicly in hopes that other drivers, especially those operating large public service vehicles are reminded of their duty to drive safely and take responsibility when incidents occur. My goal in leaving this review is not only to express my concern but to help prevent similar incidents from happening to others. Stay safe everyone.

Other people might say 'Auckland Transport' (AT) is garbage, unreliable, and waste of tax-payers money. Although that might be true for some cases but for me, AT Transport bus system has made improvements over the last decade, at least from my perspective on the North Shore. I remember back from 2010 to 2016. I would have to carry 3 different types of bus vouchers or carry cash to get on the bus. Cash was super inconvenient due to excess change. But then, they released the snapper card (AT hop card prototype). Which made paying for transportation a lot easier, but it was only for a few selected bus companies. But now, all the bus companies accept AT Hop cards or contactless payments (visa/mastercard) and im grateful to Auckland transport for this. What's funny is that back in 2022, I wondered why AT couldn't allow contactless payments to take on and tag off sense it was essentially the same technology (the magnetic chip in the cards). However, I was surprised and glad that it's now accessible too. I also find it great that if you transfer the mode of transportation, I.e. transfer from bus to bus, bus to train or ferry within 30 mins. The whole trip is 1 fare. For example. If i catch the 926 bus route from Hillcrest, North shore and I get off at Aloranga bus station and if I am able to catch a NX1 or NX2 bus within 30 mins after I got off the 926 bus. The whole trip from Hillcrest to downtown Britomart would cost me $4.65 (adult fare). Though I can't remember the old fare back in 2020, if i would estimate, the current trip would cost around $7.00 (including rough estmates of inflation). Sure, other parts of Auckland, the transportation is bad, the trains are apparently unreliable (though back in 2018, before the train upgrade to electric rails) the trains was reliable 9/10 times or maybe I was just lucky 9/10 times lol. Anyways, I definitely do believe AT has a lot more to improve on (especially connecting North shore and further up north to the city) because let's face it. The Harbor bridge is becoming more and more like a clogged artery vein, and the traffic (blood flow) is adding more and more pressure on the main artery vein (harbor bridge). I do believe another channel of traffic flow should be looked into for connecting North shore to the city because let's face it, the harbor bridge has been there since 30th May 1959 lol...! Overall, 4 stars. Would be 5 stars, but I understand there are parts of Auckland where transportation is still kinda scarce.

ALWAYS CHECK THE INFRINGEMENT PHOTOS ONLINE BEFORE PAYING ANY AUCKLAND TRANSPORT FINES! I received a $100 infringement notice from Auckland Transport, but when I checked the photo evidence on their website, it showed a completely different car — one I have absolutely no connection to. I also did not go to that location on that day. Despite this obvious error, the fine was still issued and referred to Baycorp. I genuinely feel like I’m being scammed by Auckland Transport. And I’m not alone — the same thing has happened to a friend’s friend too. Their process is careless, flawed, and causes unnecessary stress for people who’ve done nothing wrong.

I've never seen a transport system this bad before in my life. Buses and trains get cancelled without so much as a notification, leaving you stuck unable to get to where you need to go. Sometimes they don't even give you the decency of labeling the bus as cancelled, just never shows up. If you can avoid using Auckland transport please do. The city is mostly walkable, if not I'd recommend asking to carpool or get a lift from someone rather than use this go awful service

29th March 2025 - it took me 45 minutes to get from Ponsonby Road on the inner link to Auckland Central railway station. The buses are supposed to come every 10 minutes. It turned out to be over 20 minutes plus sitting waiting in Victoria Park for ages. Auckland transport can simply not get their act together with buses. No security, every day I catch the inner link and every day passengers are getting on free - no confrontation. Last week there were some people glue sniffing in the back of the bus and neither of the driver nor any of the passengers said anything, I had to tell the driver three times before he understood - despite the overwhelming vapour that someone was sniffing glue in the bus. Chaotic unreliable service. Contract it out - surely there must be a better way. Where are security? Catch a uber instead

Auckland transport is probably one of the worst organisation transport I have ever seeing . Signal with non sense , creating this ridiculous T2 and T3 creating more chaos in the street at pick time , bus drivers are rude and over speeding all the time , I have seeing several times passing even in red lights , Embarrassing, you guys are shame , and then when you fine and you get the reasons not answer , is just pathetic. That’s why Auckland is well known of one of the worst public transport in the world , but of course make sense

I visited constellation drive, customer service window, and struck really good fortune with Sia able to sort out my rather tricky problem of my cancelled previous AT - senior card, which still had $155 on it and ensuring the the new card balance of $32 remained in tact for my use have then ensuring the process of ensuring the old balance can then be returned to my bank account and keeping the latest balance in place on the new card. She was so patient with me cause I was terribly confused from the ongoing situation . I 'd sought advice 3 times over this tricky process from others, which she finally sorted. It was a previously messy process and I realised that the telephone people vs the on site person have a different process to rectify this tricky situation. Thanks Sia and I hope she is able to become a trainer because she definitely knows her stuff inside out 🙂