Crystal Laundromat New Lynn

Service: The self-service atmosphere is easy to navigate. If you need assistance, the on-call person, usually Ola, is always able and willing to assist. In addition, Ola creates a friendly atmosphere without being intrusive. She always checks to see if anyone needs assistance and regularly cleans the machines and surrounding common areas. Environment/Cleanliness: In saying the above, yes, the environment is mostly clean and spacious. However, there is one area, near the vending machines, that smells like urine all the time. This is why I have not given 5 stars. This has been an issue (for me) for months and it seems like the management is not addressing this properly. It is a major put-off because the vending machine, which is there, is not only for food, but for laundry supplies. Hence, it is very likely you will need to go over there to purchase something. Note to management: please address this! It is untidy and unhygienic. Value: Every week I purchase 1 hot wash and 1 large dry. I have about 1.5 standard laundry baskets of clothing. Hot washes are more expensive than warm or cold washes ($8 for hot and about $6 for cold). I budget $15 for the wash and dry ($7.60) in total. If you need to purchase laundry supplies (i.e. laundry bags, powder etc.) I suggest factoring in an additional $8. Lastly, the machines get the clothes clean and dry (40 min for a wash and 40 for a dry - with the suggested load above). Overall: This is a better place than most laundromats due to the friendly staff, easy self-service atmosphere, good pricing, and the freshness of the clothes once completed. The only thing is the vending area and the need to disinfect, clean, and managment to do something about it! Other than this, I recommend the use of the laundromat. Please see the photos attached for the machine sizes, pricing and payment/vending area. Happy washing

After using the Westgate laundromat this laundromat is a slight let down. The monitor showing wash & dry times does not work and there are no small dryers 🙁 It is lovely & clean though.

Very clean and lots of machines for your washing and drying, helpful staff,TV to watch while waiting ,snack vending machine ♿ wheelchair accessible

I gave them one star to remind others who might choose their "hot wash" option. This is an important warning: their hot wash is not actually hot. I’ve been using this company’s laundry service for almost 10 years, so I clearly know the difference between a hot wash and a warm wash. Their hot wash used to be genuinely hot—after the cycle finished, the items inside the washing machine were noticeably hot when you opened the door. Now, even though I pay for a hot wash, the items inside are just warm, not hot as they used to be. To save money, I suggest that those who prefer hot wash just select the warm wash instead. I am currently looking for other laundry companies that can provide a proper hot wash.

I’ve been taking my laundry to crystal laundry mat new Lynn for always 3 years now. I’ve never had problems with my washing. It’s clean, very spacious, and easy access to pay. Ola that works there is very helpful when I need help with my washing. She’s always makes me feel very welcoming. I would diffently recommend crystal laundry new Lynn.

Lovely laundromat, plenty of parking, lots of machines and they are all beautifully clean! The system is really cool, it's completely digital with a touch screen and it's very easy to use but there are always helpful and friendly staff present if you need any help too. I'll definitely return here again!

Comfortable and easy self-service. But when I first came, I didn'n know how to use.. The instruction is hanging from the top, it couldn't see well position. But a kind staff helped me. The store is spacious and clean.