Geneva Healthcare

Unbelieveably useless,. We have had three different cleaners in 4 weeks , all of whom were dreadful. It was "we not do this we dont do that allthe time." One lady was about 8months pregeant and was suspose to clean around the skirtings. Now on earth??? The cleaners a susposed to and are paid for 1 hour. Never has anyone been here 1 hour. Normally gone within half an hour. How on earth does this business exist.

Beyond useless. I am extremely frustrated with the service provided by Geneva Healthcare for my mother's daily care. The entire experience has been marked by a lack of organisation, poor communication, and a total disregard for the well-being of my mother. From the beginning, it was clear that they were not properly coordinating or managing my mother's care needs. Schedules were frequently mixed up, and there were instances where caregivers would show up at the wrong times, or not at all. When we tried to address these issues with Geneva, their response was slow and unhelpful, and the communication was nothing short of disastrous. The lack of follow-through on simple tasks and the failure to keep us informed on changes or updates was completely unacceptable. We were left constantly chasing them for answers and having to re-explain our mother’s care requirements to different staff, which is both stressful and exhausting. It is clear that Geneva Healthcare is in desperate need of a full audit and a major overhaul of their management systems. The lack of professionalism and proper care coordination is worrying, and I wouldn't recommend their services to anyone who requires consistent and reliable home care. Change is needed, and Geneva must take accountability for their inadequate service.

This is the worst organisation I’ve ever dealt with! My stepfather was assigned someone to bath him and they were meant to turn up last Monday. No one did so we rang and they said everyone is busy and they will come on Wednesday at 2. My stepfather rang and they said at 2.15. The woman finally came but didn’t wash my stepfather properly at all and used her hands and no washcloth or was washed his rear end and it was over within minutes. Next cleaning day was Friday (today) and at 2pm no one had arrived, so we called and they said the person was busy and someone will come at 3. It ended up being the same woman from Wednesday who left a filthy bathtub and water over the floor. She didn’t wash his hair or bum again. My stepfather is very angry with it all.

Useless company, in December of 2022 when they finally got around to sending a cleaner for my 95 year old grandmother, the cleaner had a bad cold with no mask on. I was not present at the time but if I was I would have told her to leave. Your company mainly focuses around looking after elderly people. The choice of this company ended up killing my grandma, she caught the virus and it turned into pneumonia. Also thanks for deleting my original review I made back in 2022, I will keep posting if need be so everyone is aware of how useless this company is. Prior to this incident, we would always have cleaners that were suppose to show up but they were either very late, extremely rude or didn’t even show. The reason for my anger is that someone came into our household with a COLD/VIRUS, which should have never happened

If there was less stars then I would have given it. I am absolutely fed up with their lack of communication, slack support staff who tell me that my coordinator phoned when I have ph records stating nothing of the sort. The lies and garbage between the staff is just amazing. I got a message from my coordinator yesterday stating that he was sorry, couldn’t find a worker, then miraculously at 1245 pm today a person just showed up. I had to ask who are you? Where r u from? I am to have 2 hrs per week for housework, changing bed etc, a full list of which is documented by Genevas Service Plan person who comes out to see me and works out the time it should take.in the last couple,of visits, the worker has only done 1/2 hr. My kitchen surfaces NOT even wiped, let alone the doors etc as specified in my plan. Wow, then we have a bathroom - shall I take a photo of the dust and dead crap left in the bath and around the bath. Not touched. Supposed to change my bed and put washing out - not done. Mop the floors, but walk all over them, and as it is laminated wood, leave footprints everywhere. Grrrrrr. I could just keep going on and going on. BUT I guarantee the worker has claimed their full 2 hrs. Try to phone to put report in about how rubbish the job - can’t get through to coordinator and get advised that oh, he tried to phone u several times. OH NO HE DIDNT. NOT ONE MISSED CALL ON MY PHONE !!!!!!!! Come on Geneva, pull your finger out and stop stealing off ACC by charging them for work that isn’t done. Get some staff that actually want to work and know how to clean.

I have only used this company for less than a month and already NOT A GOOD START ! Geneva has the worst customer service and organization skills. The first week and second week (Tuesday) no one turned up to do Personal Care. There has been a couple of times for Respite at Home that no one has turned up or a replacement turns up late ( I work and need someone here from 10am to 12pm). Getting a text the night before or that morning saying no is coming and that Geneva are looking for a replacement does not give you time to inform your employer. Geneva do not give you updates of any kind and sometimes a carer turns up and your not sure why they are there or you have already done the Personal Care yourself. Oh how about this, getting a call 15mins before that a caree is supposed to arrive to be told they are not coming. I have had a replacement carer turn up rushed of her feet because shes come from across town and the last thing you want is a tired carer. I'm new to all this but had I have known what Geneva was like this, I would of researched other Healthcare providers --- I am looking elsewhere! ---

Useless organisation and admin. New workers that come don’t get told what to do, some workers do hardly anything and when you ask to have someone else; nine times out of ten it’s the same person you usually get! There are some good workers out there that care and do what they’re supposed to do but not many. My mother who manages my grandparents care rang two weeks in advance to cancel the workers for two weeks and a worker came anyway and they were only told they had been cancelled while they were at our house! How ridiculous! I don’t recommend this companies services!