The Grand by SkyCity

The valet guy at the front was polite and presented himself immaculately. The staff and the front desk were knowledgeable and quick to get us checked in. The room was very nice and tidy. A stunning harbour view. The curtains are thick and block out the light well in the morning. Most comfortable hotel bed and pillow. We were gifted a bottle of wine for our anniversary stay, a completely unexpected luxurious gesture that made our stay even more exciting. Weirdly the toilet roll holder is the opposite direction so the roll flies off every time you use it! And the cups don't fit into the espresso machine spot, too big. Our spa experience was bad... an adult-only spa area would've made a romantic stay much more pleasant. There were at least 8 kids in the lap pool (1 foot from the spa) every time we went to the spa, it was noisy and they jumped and splashed everywhere... kids and babies were in the spa pool too... NOT a peaceful/relaxing experience at all. The gym has great facilities including a step machine. The casino for evening entertainment was wonderful, we could have a drink there, a late-night snack and safely return to our room.

とても良いホテルでした！ 立地もかなり便利で、どこにも徒歩で行けるし空港行きのバスもすぐ真下に止まります。 私たちはロトルアからホビトンを観光しオークランドへ行くツアーに参加しましたが、そのバスの到着地もこちらのホテルの下だったので移動がほぼ無く済んで便利でした。 部屋はバスタブもあり、清潔でNetflixも大画面に繋げて見れるので最高でした。 またカジノの10ドルチケットも宿泊者の人数分もらえて、楽しめました！（40ドルプラスになったので宿泊費の一部が浮いたきがします。笑） 宿泊者用のコインランドリーはありません。 Wi-Fiは早いです。 ジム、プールもあり、ジムでは水も自由に飲むことが出来ます。 アメニティはスリッパ、ボディソープ、シャンプー、コットンセットがありますが、歯ブラシはありません。 ロビーの装飾はセンスが無いなあと思いますが、総じて良いホテルでした。

Loved our weekend away at home! Spotless and comfortable room with great views. Welcoming and friendly staff in every department. Fast and efficient processing from check in to room service to check out. Thank you Sky City Grand team you made our anniversary weekend really special.

We got a great deal for the hotels 20th birthday. The suite we choose was spacious and clean. The staff were frienfly and helpful. The lap pool, spa pool, and sauna were great and in good condition. Nice buffet breakfast . Good weekend away in the city

First stay at this hotel, and mostly enjoyable. Clean and spacious rooms, although the carpet is starting to look a bit tired. Duvet on the bed was rather thin, although maybe that’s personal preference.|Good space to do some work. Bathroom was tidy and clean, however single-use shower gels etc get a big no from me. It’s 2025. Think of the environment please - better for the hotel image/brand also

This hotel truly epitomizes luxury and is well worth every penny! It boasts a clean pool, sauna, and spa pool. I've enjoyed the best breakfast here compared to other hotels I've stayed at in New Zealand; it's not inexpensive but absolutely worth it! The rooms are modern, clean, organized, and practical—this hotel truly embodies a nice vacation for anyone!

Honestly, it's not worth the money. The Grand is marketed as one of the more upmarket hotels in the city, but it's actually pretty average. We booked a room for our wedding night. The room was fine, pretty standard for a hotel room - nothing special. Staff were not very welcoming. We got breakfast in the morning, and I don't think anyone spoke to us or even acknowledged us. We're also still waiting on the refund for the money they held for the room - this was about a month ago now. They also tried to charge us for both breakfasts (which were included with the room) then one breakfast (because apparently we only booked the room for one) - which I confirmed was not the case. There are far better and more affordable hotels in the city that I will be using next time I'm in the city.