Life Plus - Auckland

Elsie Butler is a care worker helping me after an accident. I can’t speak highly enough of her. She is compassionate, very professional & thorough, and got me physiotherapy help when needed.Elsie is always smiling & a lovely person. Ashley Lake, a physiotherapist has also been assisting & is being, extremely helpful

I was refered to Life plus through ACC for domestic help due to my injury. I had a call from someone from LifePlus and I was keen on having support asap. I clearly informed them my domestic help requirements and they in turn sent a roaster asap and requested me to provide the cleaning resources ready as their person may not get it. A woman in a black leather jacket comes the next day and after providing the whole cleaning kit, and informing her the tasks to be done, the woman was very unprofessional, rude and argumentative and told me that she 'wasn't a cleaner' upon requesting her to use the appropriate tools to clean. For eg. to use the noor to scrub the basin and metal surface in the shower instead of a cloth, which she used to clean the glass shower door. She rang her Manager, and inturn complained against me in front of me. Being in pain and confused I requested to speak to the person. Luckily I had spoken to the same lady her a day before. The domestic helper continued to be rude and not doing her job properly and arging with me. I was extremely upset with this unprofessional behavior and left the room to let her finish her task & leave. I heard her do the dishes and inquired if she had changed the gloves thay she had used to clean the toilet with. Upon which this woman(I wouldn't like to take her name) again snapped at me saying she had only 1 pair. I was absolutely upset and it was affecting my pain level and my health as I had provide her with the entire kit. I requested her again to see tge bagbof resources I had provided her with and showed her 2 sets of gloves in the kit which she adamantly said that she had not seen. I requested her to stop the doubfvthe dishes withvthe same gloves. I politely told her to place the clothes wadhed in the washing machibe, on the clothes line I the outdoors, after washing her hands, and leave from there itself. I was in not capasity to deal with this rude, disrespectful, unprofessional person snd I was feeling even more unwell in her presence. I emailed the Manager( who's name i shall not take for professional reasons) asap regarding the matter. The Manager was sorry about it and justified the action, which to me was unacceptable. I rang up ACC about this incident that very day and canceled Life Plus. I also emailed the Manager and terminated their service. I also sent the Manager photos I had taken of her unclean work as an attachment with my email. This was the last thing I wanted when I am so unwell and injured and in pain and incapacitated to do my own housework! I have used other agencies before for my residential services, of which this was my worst experience!

Apart from the last part, this is not a review - it's simply a description of what Life plus can actually be like. Life plus carer W had been a senior nurse and is one of the most knowledgeable and experienced carers in the company. She became a tutor to many of the caregivers she worked with, providing much of the practical training Life plus leaves out. She was always professional in her work, and always loyal to the company. Like the other carers she was mostly supervised by junior office staff. One day one of these people told her one of her regular clients was going to be switched to another carer who needed more work. This was a 10% pay cut with no warning. Employment law doesn't allow such practices. Because carer W was loyal she wasn't going to complain. But as a client I did to the Life plus manager Michelle Batchelor about carer W and another underpaid carer. Ms. Batchelor's response was not willingness to consider what I said. It was just to get angry. I thought people thinking of working for Life plus should know what kind of company it is so I provided a review describing what I had seen. Ms. Batchelor's response was this: "Please be aware that any false statements posted publicly defaming Life Plus or its employees or managers moving forward will be met with an appropriate legal response". Another interesting response was that, as if by magic, several complimentary reviews appeared the day after mine - they are the 6 months old reviews here. How did that happen? She also refused to provide further care for me. And carer W, who had already had her income cut by 10% and had not complained at all, was told by the junior office work that she would be given only 3 hours work a week - that meaning she went from permanent to a casual worker - and that meant no sick leave or annual leave. When she asked if she could have 12 hours the person said no - only 3 hours or redundancy. When she asked how much a redundancy payment might be she was told she couldn't have one as her contract said no redundancy. That is how Life plus treated one of their best and most loyal caregivers. This only one of several examples I saw of the way this company treats its most valuable staff. MY REVIEW: My review is that behind all the glossy photos and smiling faces on the Life plus website, this is the other side of that company. I saw the caregivers treated mostly as just ATMs, sent out to provide the company's income, working for a "caring" company that shows little sign of caring for its most valuable employees, as the example shows. Ms. Batchelor may act on her threat to take legal action against this review. I am relaxed about that as everything here is fact. More worrying is that, such is their attitude, they may try to punish carer W further, even though, through loyalty, she has stayed silent through all of this.. A company like that is one you may or may not want to work for. There are others. Get Outlook for Android

Lifeplus looked after me when I had my accident last year, Elsie took care of me, she is a very caring person and now that her care for me is finished I miss her caring attitude so much. Always on time and cheerful in her work. I was very pleased with the care and attention from the company, thank you Lifeplus for sending Elsie to care for me.

Lifeplus have developed a strong reputation based around quality, service delivery and the ability to offer highly trained experienced staff to meet their clients need. The coordinators makes sure that all the support workers have their guaranteed hours, a work-life balance is achieved. Though times can be rough sometimes but they still giving their best in providing care/services. I've been working with them for ages. Through highs and lows I have stayed. Thank you Lifeplus for everything.❤️ More power!

As support worker to lifeplus Auckland I can say that this company is expert for being a Healthcare provider to our client and always had a concern to all their staff , and also all the staffs are very professional , friendly , polite ,easy to communicate and they serve with a heart ❤️ . 100% I recommend this company to served , protect and care about your loveone regarding to Healthcare.

thanks so much LIFEPLUS and ACC to referring Lifeplus in my critical accident for helping me be in most vulnerable state . For home help Esther Bong and especially Elsie Butler did exceptional and outstanding job with full honest and no complain. Will recommend to all looking for caregiving company and best employees