Mount Richmond Hotel & Conference Centre

We have used Mt Richmond hotel multiple times over the years. Never had any issues or anything that can't be fixed. Staff always are friendly and willing to help. Food at the restaurant is constantly good and tastes yummy. The chiefs always pop out to check how the meals going. Would recommend to anyone. Bonus there's a pool and hot tub.

This is our 3rd time here. We stay because the price is good value for money and they have a spa pool which is great. There are some issues however. |Each time we have stayed here as a couple the bed is actually 2 single beds pushed together. On each occasion the bed splits apart during the night so we each end up sleeping on a single anyway. After a previous visit we reported this to reception. We also asked the house keepers to sort it but it seemed they didn't understand us. One time we stripped the bed and zipped the beds up ourselves. It's really frustrating sleeping on a bed like this as a couple! |There are other issues such as the room we were in during our last stay having the toilet leak on the floor. Finally the car parks are really narrow

Really disappointing. Being a young couple we did not feel safe at all, and especially leaving our vehicle in a car park where people lurk. Our first impression was not great as the first thing we saw when going into the reception is security cameras of the "gaming room", which is just a whole bunch on pokie machines. There was nothing online to state there would be pokie machines at this accomodation. The car park was always full, along with the "gaming lounge". The accomodation was always loud and full of people under the influence. It also smelt like people were smoking indoors. All in all we did not feel safe and would strongly recommend young couples and families not to stay here.

Good place to stay in of you're travelling for work or functions. Nothing to do there as there was a birthday held around the pool site. The whole reason we booked this place was because it had a pool ‍♀️ To be quite honest this place shouldn't cost so much, as the rooms are "meh". It's loud, as it's right by the busy road. If that doesn't annoy you than people having their birthdays there when you're trying to sleep in after finishing work at 3am, blasting music super loud when your room if right by the pool side Ended up waking up frustrated, just had to shower get ready and leave the place Staff should let us know that there will be functions at the hotel. So we can decided whether we want to have human alarms or sleep in peacefully. Not happy

We have stayed here 3 times because of the value for money and spa. But after the third time and ongoing issues with the bed separating during the night (because it is actually 2 single beds pushed together!!!) we are over it. It has happened everytime and on each occasion we've notified reception and house keeping. One time they offered us a fitted sheet! On another occasion we stripped the bed and zipped the 2 singles together ourselves. Very annoying if you're a couple. There are other issues too - car parking is very narrow, toilet leaked on our most recent stay, most rooms are up stairs.

Not what I expected! Walking through the front door, you're confronted with reality vs the website images that are still replaying in your minds eye.... That's when you wonder, ..how did I get this so wrong? I was the first at the breakfast table the next morning, looking forward to a potent cup of coffee only to find out they don't have any! The poor chef waved empty Nescafe jars at me in her defence that she couldn't even offer me an instant coffee. During the day I phoned reception and asked for an extra blanket or duvet as I was cold the previous night and prefer not to use a heat pump for health reasons. That must have been an extraordinary request, or perhaps too much effort as they didn't bother bringing me something else to stay warm that night. I would imagine with so many business people commuting and looking for accommodation establishments like these might build a reputation around returning customers. But maybe not... Perhaps their business model caters for people who don't care about the little things that make your stay away from home somewhat special?

The room was lovely, beds comfy and shower hot. The staff were very nice, friendly and helpful, providing us with everything we asked for. The spa pool was nice and hot. The meals in the restaurant were lovely, big meals for a very reasonable price. Overall really enjoyed our stay.