Oscar Wylee Optometrist - Manukau

5 Stars ⭐⭐⭐⭐⭐ The customer service at OW Manukau was outstanding! The team was incredibly welcoming and accommodating, ensuring I felt comfortable throughout the entire experience. Communication was clear and helpful—they provided all the information I needed without any confusion. I also appreciated how time-efficient the process was; I didn’t have to wait long, and they were very considerate of the fact that I needed to get back to work. Thank you for the excellent service!

The receptionist and optometrist were incredibly friendly and highly professional. I walked in hoping to get an eye test, and the Indian receptionist went out of her way to accommodate me. She was also very polite, which made the entire experience positive. The optometrist was equally friendly and approachable. His knowledge and professionalism were immediately apparent, and his calm approach made me feel comfortable throughout the process. I’ll definitely keep going there for my glasses.

What a lovely lot of staff, Eye test was simple , and instructive as well. 2 young ladies where so helpful in helping me chose my glasses. Was so nice to have a different range of glasses. So good, already got my friend booked in.

I went in to have my eyeglasses aligned and to replace the nose pads, which I had been using for almost two years. The lovely staff were very accommodating and fixed my glasses in just a couple of minutes, free of charge. They also kindly cleaned my glasses for me.

I am very pleased with Dr Usman the optometrist who did a fantastic and thorough eye examination for my daughter, the entire staff were friendly and very easy to work with. I highly recommend their expertise. 10/10

A Positive Experience at Oscar Wylee Manukau On the morning of Wednesday, June 4th, despite the heavy rain, I made my way to Oscar Wylee in Manukau for a 9:20 AM eye examination. I arrived early. Stephanie, who was friendly and professional, introduced herself and began the initial round of tests on my eyes. She made the pre-check process feel smooth and efficient, setting a positive tone for the rest of my visit. Shortly afterward, I met Usman, the optometrist. From the moment he began the consultation, it was clear that he takes immense pride in his work. He was incredibly thorough, conducting multiple tests with precision and care. What stood out most was his calm and attentive approach—he never rushed, took time to explain each step, and made sure I felt comfortable and informed throughout the process. Following the examination, Usman recommended a visual field test to further assess the health of my eyes. His attention to detail gave me confidence that my eye health was in good hands. After the consultation, I was able to select and purchase both a pair of prescription glasses and sunglasses, rounding off what had been a very positive and reassuring experience. Overall, my visit to Oscar Wylee Manukau was excellent. Usman exemplified professionalism, dedication, and genuine care in his role. It was a quiet Wednesday afternoon—June 18th, 2025. - the kind of day where the air feels steady and purposeful after lunch, as if time itself slows just enough to remind you of the small things that matter. That’s when I made my way to Oscar Wylee Manukau to collect my new prescription glasses—one pair clear, the other a sleek pair of sunglasses. When I arrived, the store was calm, and the soft hum of quiet conversations blended with the gentle click of display stands being adjusted. I waited for about ten minutes, watching as the front desk attendant, a poised and elegant Asian woman—May, I believe her name was—attended to a customer with measured care. She moved with the calm confidence of someone who not only knew what she was doing but loved doing it. Eventually, it was my turn. May greeted me with a warm professionalism that immediately put me at ease. She wasn’t hurried. She wasn’t distracted. She was present. There was something quietly assuring about the way she carried herself—possibly an optometrist herself—though in that moment, it didn’t matter what her exact title was. What mattered was the sincerity behind her service. She handed me my new glasses and waited patiently as I tried them on. The fit was perfect—no pinching at the nose bridge, no awkward sliding. Just comfort. Function meeting form. I looked up and caught May's subtle nod of approval, a shared silent acknowledgment that these glasses weren’t just a product—they were something personal. May reminded me to wear them regularly and gently encouraged me to return if anything felt off or if I had concerns. Her words weren’t scripted; they felt genuine. Helpful without being overbearing. She had that rare ability to make a simple transaction feel like a tailored experience. As I stepped out into the light with my new frames, I couldn’t help but reflect on how rare that kind of customer service is—patient, respectful, and grounded in kindness. May's approach is a quiet but powerful testament to the values Oscar Wylee Manukau seems to uphold. And in a world that often rushes past the details, it's the May’s of the world that remind us—good service is more than a smile; it’s a commitment to care.

It was a good experience shared. My optometrist was really qualified and treated me very well. He answered my every question with ease and would visit them again in future.