Parkside Hotel & Apartments

Rooms were clean an tidy. Was within walking distance of so many things. Service was friendly. Even able to store our bags b4 an after check out which made things so much easier. Pool was hot tub/spa was a added bonus. Lovely sunset views with the sky tower in the other direction. Would definitely recommend an we will be back again

在3/1週六晚上入住行政套房，一開始對房間空間很滿意。但後來我們在浴室使用飯店提供的吹風機，發生了跳電，然後客廳、房間和浴室的燈都無法打開。告訴晚上櫃檯值班人員，他上來房間看完也不知道發生什麼事，他無法處理也沒辦法幫我們換房間。只告知我們有什麼反應隔天告知櫃檯人員。 結果隔天另外一個值班女員工，也只能幫我們留下mail告知後續回應。沒想到來到紐西蘭旅遊被迫體驗節能減碳，整晚房間只剩廚房的燈，要在幾漆黑中渡過一晚，然後飯店還說我們什麼都沒有辦法 解決。 **** **** **** **** **** **** **** **** **** 感謝總經理隔了這麼長的時間才回應，雖然內容對我一點意義都沒有。但相信您已經修好貴飯店電燈問題，因為當時的員工都說總經理休假要等您回來後才能處理。 辛苦了，記得休假的時候在飯店準備蠟燭，避免類似狀況發生的時候旅客只能摸黑。

We arrived after a long flight from the states. When we checked in, we were told we had been upgraded to the deluxe king room and we were so pleasantly surprised and grateful. However, as soon as we got to our room, we realized the air conditioner was not working. We spoke with the manager who apologized but said maintenance was not there on the weekends so it could not be checked and they were completely booked so they had no other room for us. All you want after a long journey is a comfortable, cool room. They did put us in a different room the next day and that ac worked fine. We were also disappointed when we asked for an 11:00am check out but they were fully booked and could not accommodate our request. I don’t think an hour is a big ask and if you’re fully booked, there are other rooms that could be cleaned first. I will say the people at reception were very friendly and even let us borrow an adapter since mine didn’t work. The hotel is outdated but comfortable when the ac is working. It’s in a good location.

Stayed at the hotel through the weekend just gone. Good location in the CBD, absolutely loved the young girl who was working reception at roughly 2pm on the 12th April. She was so lovely, will most definitely book again.

Air conditioning in our room has broken, and we found that out after checking in. Called the reception to see if whether there are other options for us. The receptionist said the AC system in the hotel has broken down since end Feb and that the information is shown on its website and all of its partner booking platforms do not have AC in the amenities list. There is nothing they can do about the situation and our options are to switch on the fan and open the window. My suggestion is if the hotel’s AC has broken, Trip.com should announce it in the property details as hotel rooms are pretty stuffy without AC. The worst experience with this hotel was not having AC though, it’s the defensiveness of its staff. Basically the receptionist told me this is the way things are, and cut my line off abruptly. Haven’t had such bad service at a hotel for a long time. Another thing is the hotel toilet’s interior is dated and isn’t clean. Will not recommend this hotel until it has improved.

Avoid at all cost!!!!! They know the A/C is broken and still rent you the room, no refund. Unethical! We checked in today on Saturday afternoon and went up to the room. It was very warm, 27.5°C (about 82°F) in the room, so I tried to turn on the A/C. No luck, so thinking I must have done something wrong with the controls, I went down to the front desk for help. When I told the staff about the problem, they knew right away that the A/C wasn't working in our room and other rooms. They said that there was nothing they could do because maintenance doesn't come in on the weekend. That was a lie! By now, reading other recent reviews, I find that this is an ongoing issue they have been having for quite some time. Please check other recent reviews on Trip Advisor and other sites to confirm. They are knowingly renting rooms that have no A/C, which makes them basically unusable without giving their guests any advance warning. And once you are already in the room, they tell you that no refund is possible since you have already checked in for the night. I will be filing a claim with the New Zealand government under the Consumer Guarantees Act. If you have had the same or similar experience with this hotel, I would encourage you to do the same. It is the only way these types of businesses will stop their bad behavior. (Full Disclosure - I edited my original post above and reposted so I could add this update. They just changed their minds and decided at 10:30 at night that if I wanted to pack up my stuff and try to find a new place to stay tonight they would give me a full refund. Had they done that several hours ago when I made the initial request, that would have worked. At this point wandering around an unfamiliar city at midnight with our luggage trying to find another place to stay isn’t really a good option. I think they knew that when they finally made that offer.)

Couldn’t check in until 3pm, and after 23 hours on planes, desperate for a shower, but we were able to leave our cases there and head out to explore. |The room was clean. The kitchenette had kettle, hob, toaster and microwave. There were 2 mugs, 2 large plates, 4 glasses, 2 bowls, 2 knives,2 forks, 1 soup spoon and 1 dessert spoon. I didn’t intend to do any cooking so enough for breakfast.|The bed was comfortable, bathroom ok.|BUT, there was no working air con!! on a day when temperature in the room was above 30* !| Went to reception. Someone else was there with the same problem and the response was ‘look at the terms and conditions, nothing we can do about it. The T&Cs were changed in February when problem with air con occurred.’ We booked before February, so should have been informed and given the option to cancel and book elsewhere. We weren’t informed. We were very unhappy about it, told the hotel was fully booked so couldn’t change rooms. There was one pedestal fan in the room which was inadequate. Reception grudgingly gave us another fan which helped a little. I do believe we should have some compensation for this, mainly for the way the problem was handled. We did not get what we paid for. Fortunately we were only there2 nights. Avoid this hotel