Animates Glenfield

Bought some fish food from here. Not much of selection. You can buy other animal foods here.

Staff are always helpful and friendly and large store so a good range and our core products are always in stock. Parking also easy and staff helpful on dropping off to your boot.

Every single time I visit Animates in Porana Road, Glenfield, I am impressed by the friendly and helpful staff who work there. It's also great to be able to drop off my washed pet food sachets and packets for recycling. Great store, great people.

Good deals. Nice staff who are really willing to help. And because of that, I keep going back. There's usually a park right outside. If it is full then I have to park on the street and walk a whole 10 meters further haha

Great place to find the right stuff for your pet. The staff is well experienced and give v.useful advice too.

WONDERFUL, large store. Impressive wide & varied selection on pretty much anything you may need/want, with all types of quality brands on offer. Good price variety of everything you can think of that accomodates for all budgets The staff are knowledgeable, friendly and very happy to assist, even when I was in a mad rush the second time I shopped there & with only 5 mins to shop + with a specific yet still vague idea of each item I had listed to get Puppy set up. I had no idea where anything was or if it was in stock! I had a girl go above & beyond in assisting me personally to find everything both trips to the store that same day. Also, as an extra "wow that's awesome customer service" bonus, the sales assistant remembered me from my 1st time in the store 2 days prior, so it was a nice touch to have someone already familiar with what I had and what I still needed to get etc.. made an impact as a shopper!! The 2nd trip was to grab some extras after the basics bought during the very first trip. We were trying to settle our brand new rescued puppy in at home, so my experience was, due to my own lack of planning, hectic, yet with the assistants help it went oh so smoothly & much less stressful! LOVE that pets are allowed in store. Our 5 month old puppy got to choose her own toy, which helped immensely as I spent 20mins stuck when trying to choose between 6 large durable, interesting, all different, fetch/snuggle/chew toys in my arms, puppy quite happily came over & went straight to one of the 6 I was holding, & signalled that, 1 in particular was her choice!! haha .. absolutely no hesitation,.. she knew exactly which one she wanted, so she happily carried it around in her mouth, then to the counter for me! haha . Also our puppy had not had a chance to socialise with other hoomans or dogs as of yet, aside from 2 grouchy neighbourhood ones barking at her, however, I had trained her on behaviour around other dogs and she got to have 5 happy interactions with friendly owners as well as gorgeous greetings with other older, though smaller dogs also out shopping, she also signalled which treats she wanted which made shopping for what she would love MUCH easier!! Another dog had a wee accident in one of the aisles, I was very impressed to see the accident being cleaned up thoroughly within about 3 mins of the incident happening. Staff are quite confident in making recommendations and not necessarily to upsell, which was a relief, as I much prefer a product with good reviews and popularity, over a product merely being more expensive, unless of course, it is justified. **Wheelchair parking: None specifically that I could see, but all 3 times we visited at different times of the day, 1 weekday and 2 visits on weekend days though busy, we got parking right by the entrance. **Wheelchair accesible/friendly; VERY. Flat & wide entrance. Wide aisles to accommodate disabled. **Parking in General; Ample and right by door. **Cleanliness; 4/5 **Customer Service 8/5 - Exceptional EVERY.SINGLE.TIME!! **Range of products; 5/5 **Quality Products 5/5 **Price; Ranges from affordable to luxury brands and all natural items **Online shopping as well as click and collect shopping + delivery options **Sales & Discounts; Ongoing discounted items are still quality with decent affordable prices for all animals **Extra Services; YES- A shampoo station for dogs and cats with products you can use. Highly recommend Animates Glenfield Cheers Anna-Maria Muir

They could not have been more helpful! They even arranged a refund on a pack of dog food that my dog could not eat for being slightly bigger pieces than he normally eats but is no longer available. Saved me $50!