Rockshop Albany

So sad. Drove nearly 1 hour plus traffic and so excited to see the varieties of acoustic guitar on sale. But before going there I check online what kind of guitar I am getting today and I’ve got top 3 to choose on. Epiphone j-200 red wine color, ipiphone el-00 and cordoba travel mini guitar are on the list unfortunately out of more than 30 acoustic guitar on sale I saw online. Only 3 is available in store. I just need to check and hold it before buying supposedly. but it’s not there. Ended up buying guitar that not in my list. Costumer service is good tho.

I’ve never had an issue at the Rockshop before, any branch. But bought a bunch of Podcast stuff from Sammy in there today. Best service for sure. Thanks mate

This Rockshop is my favorite! I had to visit 3 rockshops in one day to find a Boss Katana mini amplifier, and the first two stores couldn't find the amp on their shelves. At the Rockshop in Albany the staff are very organized and found the amp quickly, great service. Also these guys have the nicest selection of guitars that I've seen! I am very happy with my purchase.

I came here to get myself a ukulele. James was very helpful! Very personable and knowledgeable for all instruments. Gave me different options and his opinion on the different brands as well as showing me the different price ranges and allowed me to try them. I also like how they offer help right when you walked into the store! Great job!! and Yep, I walked outta there with a ukulele and I love it. Thanks. Go here, visit them, this place has become one of my happy places. hopefully it'll become one of yours too!

Mixed feelings about this store. Went there about 2 months ago and one guy really went out of his way to help us with an electric drum kit for our daughter. He got the headphones and got her to try it. Unfortunately, we returned to the store on Sunday and experience really unprofessional service. No help on the floor, one guy was sitting on the couch on his phone. I then went to the front counter and said I wanted to buy the Roland drum kit - No question about the Rockshop warranty either. I had to ask them if I can add it. Asked if it comes with headphones or which ones I should buy - another guy assisted. Just really unprofessional and honestly not helpful. I ended up buying the kit but wish the other guy was there again (sorry I didn’t get his name the first time). I don’t mind driving - so I will be visiting another store in the country. Definitely didn’t live up to what they strive.

Great customer service. Staff are knowledgable and able to recommend equipment suitable to my needs. Thanks team.

These guys are always friendly and helpful, providing personal experience on equipment, and balanced recommendations. They were happy to accommodate our therapy dog yesterday also, which is more than can be said for the music shop up the road! Both the central Auckland store and Albany have been great to deal with.