Rockshop Auckland Central - Digital

I visited the RockShop Digital branch yesterday, and it was a disappointing experience. They do not seem to pick up the phone to begin with! The store had only one salesperson on duty, who was busy with another couple when I arrived. I spent about 15 minutes browsing the shop, but the salesperson didn’t notice me. When he finally finished with the other customers, the first thing he said to me was to move to the other side of the counter, as I seemed to be behind it—despite the counter being in an open space. This was hardly the welcome I expected. When I asked for help, he reluctantly showed me some items but seemed disengaged and uninterested in assisting. I was specifically looking for a Rodecaster Pro II, microphones, headphones, and arms. I asked if I could test the audio to determine which microphone would best suit my needs, as they had the equipment available. However, the setup wasn’t connected to power, and I was told they were understaffed and could only set it up for tomorrow. Additionally, I was advised that the Shure SM7B microphone still requires a cloud lifter to be connected to the Rodecaster Pro II, which I believe is incorrect. While he did provide a quote for the items I requested, the overall experience left me questioning whether the staff really have the knowledge and expertise to help. Their answers should not be based on speculation. To make matters worse, I had previously sent an inquiry online, which never received a response. This was an unpleasant visit, and I’m unsure if the team at this branch is truly interested in selling or providing proper customer service. RockShop’s mission statement is "Best Prices, Best Service, Best Products," but my experience was far from that. Their prices are generally higher than everywhere else, and while they claim to match prices, the burden of finding better deals online falls on the customer. This is not how it should be. Overall, this visit did not meet my expectations in any way.

All the DJ and Production gear you can image with great price and incredible customer services.

Fantastic shop, been going there for years. Until the bike lanes. Tried twice recently over separate weekends to take our kids to this store but couldn't find anywhere to park.. Ended up going to Epsom.

Thanks for the professional advice and helped us to choose the right electric guitar.

Lennon, what a legend! Great service 😉 thank you so much. Happy customer

A friendly, knowledgeable team providing great tech and advice.

Lots of range to look at. Was not looking to purchase but still staff were helpful an friendly