Naturally Organic Northridge Albany

Had a great experience in store this week when grabbing a coffee and some groceries. The staff were super friendly and helpful - special thanks to Emma! Will be back again soon

This is my first time leaving a review — unfortunately, it’s not a positive one. Today, I experienced stress simply trying to order a coffee. I usually come to this store later in the day when the café is already closed, so I was happy to finally be able to buy a coffee while it was still open. After paying for my shopping, I went to the café and ordered a coffee. One of the staff members started preparing it. When I opened the lid, I noticed the coffee had chocolate sprinkles on top. I politely said that I hadn’t asked for any toppings. At that point, the barista became visibly irritated and began arguing with me for about ten minutes, insisting that "this is how we usually make it," and that it’s not possible to ask every customer how exactly they want their coffee. ⠀ Frankly, I found her tone to be disrespectful and unfriendly. Later, what seemed to be the manager joined the conversation. I tried to stay calm and polite, but the situation was already very uncomfortable. Instead of resolving the issue, I felt like they were blaming me for not saying I didn’t want sprinkles. But if you usually add chocolate or cinnamon by default, why not ask the customer which one they prefer? Or at least post this policy clearly on a sign. Otherwise, you’re making assumptions and then blaming customers for not reading your mind. What surprised me the most is how easily this situation could’ve been resolved — with a simple apology and an offer to replace the coffee or remove the topping. Mistakes happen — and most customers are reasonable when treated kindly. Instead, the barista remained arrogant and defensive, insisting it was my fault for not specifying. The whole thing became unpleasant. I was in a good mood and just wanted to enjoy a coffee — but in the end, I had to walk away, feeling disappointed and unwelcome. I will not be returning, and I hope this kind of attitude doesn’t become the norm.

Always an extremely helpful and happy staff and great coffee!!! Will always shop there. Great selection of products.

Great variety of fresh homemade bread, I also buy Ararimu alkaline water here. Love this place ❤️

Very disappointing experience. On 31 January I ordered a fruit and vegebox. First delivery date they could offer was 2 Feb to Milldale On same day I received a tracking number and noriced it was packed and processed on 31 January - surely not ? fresh veges and fruit in a sealed box for 3 days ? In fact it arrived on 4 February - 2 days later than promised and 5 days after packing. Packed by Hannah who I phoned personally and who was fairly unconcerned. It was my first order and my last. I rejected the box. Wouldn't you?

Dreadful service of overnight delivery to Wellington. Took Five Days. After my first order I didn't complain as it was during the floods and I thought I would give them the benefit of the doubt, however my second order took the same length of time and the produce was either bruised or wilted and broccoli yellow with age.

very friendly staff!!! nice coffee!!! always feels welcome here!!! and thanks for the cookies on top of coffee!!!