POP MART Westfield Newmarket

Went to buy labubu but was all out. You have to quick what you need here or else it sells fast. Heaps of different kinds of toys for collection. Customer service was ok. Nice and cute store.

A Collectible Lover's Paradise! If you're into collectibles and cute figurines, Pop Mart in Newmarket is a must-visit. The shop is beautifully arranged, and the selection of designer toys is impressive, featuring popular series like Molly, Skullpanda, and more. The atmosphere is bright and inviting, making it a fun place to explore. The staff are knowledgeable and helpful, always willing to answer questions and share information about the latest releases. What I love most is the excitement of picking up blind boxes—it's like opening a mini surprise gift every time! Prices are fair for the quality and creativity of the items, and they often have new series coming in. Whether you're a serious collector or just looking for something unique, Pop Mart delivers. Highly recommend visiting if you're in Newmarket and love quirky, high-quality collectibles!

I’m extremely disappointed with how this business handles product releases. There’s no logic in how things are rolled out—items appear in-store but not online, forcing people to waste their time waiting and lining up for hours and days like they have nothing better to do. Do you expect customers to camp outside your store all day, jobless and desperate? If you actually cared about fairness, you’d release stock online so everyone has an equal chance to buy, no matter where they are. To make matters worse, employees misdirect about stock availability—when asked, they claim there’s nothing, only for a message to go out minutes or hours later telling people to line up. Is this some kind of joke? Even worse, staff openly tell customers to buy from Marketplace or TradeMe, where prices are 2-3 times higher. There was already a discussion in one of their social media groups where people were doubting and discussing if ‘some people’ had internal info on releases from their employee friends. Employees themselves asking customers to buy from other channels feels concerning and makes people doubt if their friends are the ones actually securing the stocks and then reselling it online for a massive profit? If this company actually valued transparency and customer trust, they’d move releases online and stop this ridiculous, exploitative system.

Another disappointing and rigged release – public deserves better! The "Big into Energy" dropped on 15/06/25, I’ve been sacrificing my weekends just to line up in the hope of purchasing at retail. But what happened today was a repeat of the same pattern again and again. People who regularly queue up today, the familiar faces didn’t get sets. Yet somehow, entire groups of people we’ve never seen before showed up right before opening and all managed to get their hands on stock. We’re talking about mums with toddlers, grandmas, entire families who clearly are not regular who wait outside the store "magically" knew exactly when to come. It’s not hard to guess what’s really going on: someone is leaking inside information. After tickets were supposedly all given out, a girl appeared at the back of the non-ticket line and was then allowed ahead of others. The male staff just let it happen without explanation. Whether she bought or swapped a ticket, it’s unfair to the rest of us who were there early, hoping for a fair chance. Staff dishonest is another thing. On 14/06/25, staff claimed there was no Labubu stock. But come the next day, surprise! There it was. You could see the boxes of labubus in the backroom the day before. But the staff will say This is not a one-off. Ask staff about Labubu, they say "no stock," but magically 30 minutes later, it’s released. Conveniently after their "preferred" customers have been notified. It’s frustrating, disheartening, and honestly feels like a betrayal of loyal collectors who just want a fair shot. Popmart needs to do better – the community sees what’s happening, and it’s time these practices were called out publicly.

Staff are all real nice and professional! Good shopping experience at this store. Will be back purchase more btw Free parking 2-3hrs in shopping mall at all times!

All staffs are not friendly anyway don't complain about them lol just ignore them and get what you wanna get lol i go there to get items what I want to get so i dont care their attitude... not expecting their high standard customer service lol coz they don't they are just standing ... their job is the best job for living lol

Was going to start collecting labubu plushies but this business is obviously corrupt .forget this FAD.. I'm just going to carry on collecting squishmellows. Long live the squishmellow !