Terence Kennedy House

Our mother was suffering from advanced COPD when she took up residence at Terrance Kenedy House just over a year ago The amazing team welcomed her into the home providing a family environment of support, understanding and friendship. I know working with people with these significant health issues that are not only a challenge in themselves but also affect the way these people react to the world and other people including the care givers and team. Our mother was no exception and even though she had her moments she did really appreciate all of the care and respect as well as the understanding she was shown every day. Even though she had severe health issues that deteriorated over time, the amazing team of true professionals no matter what roles each person held always went the extra mile to enable residents to do the best they can even though these opportunities are not always taken up as people’s freedom of choice is in the forefront of their culture. Communications are awesome and our mother and ourselves was always kept updated what was happening both physically and mentally. There was never a time that we felt uninformed and updated as well as providing the facts when decisions needed to be made and not sugar coating them. The facility is kept very clean without any of the issues I have seen in other facilities. We also felt we could have open discussions and early interventions without prejudice. As with any place, it is never as good as home but is the next best thing. The people and culture are so important, and the family orientated caring environment really makes this place special. Although our mother was too unwell to really enjoy most of the facilities and opportunities we could see there was still a lot on to keep residents engaged and entertained. In the last few days, the team were all amazing showing her dignity, care, love and true respect even after she passed. Communication was open and honest, and they did an amazing job of keeping her as pain free and comfortable as possible. For this, they have our eternal thanks. This will be remembered by us always. We will miss our visits and seeing their team as well as other residents but will remember them always. Sharon and Ron Matthews, Debra and Bill Wood

My mother only spent a few weeks with Terence Kennedy House but the time that she did spend was one of great care, respect and a very supportive environment. The love and dedication that the staff gave her at the end of her life was outstanding. The family was very grateful that she was with these amazingly dedicated people. I would highly recommend this house to care for a loved one.

Our dad spent a very happy seven months at TKH after mum passed away whilst they were living at GVP. When Lisa (TKH manager) & Debbie (clinical manager) personally came to escort dad arm in arm from his villa up to his new room we knew then how special this care home was & that dad was in safe hands. Within days dad had seamlessly integrated into life at TKH, he was very happy & quickly became a much loved member of the TKH family. We were treated like one of the family too & all the staff are the nicest, kindest & most caring people you would want to look after your family members. We were impressed to receive regular updates by phone call, text or email on how dad was doing including nice photos as well as the monthly newsletter. When it came time to say final goodbyes to dad all the staff on duty gathered in the foyer to pay their respects, leave flowers & share their stories about dad & how much they would all miss him. Debbie said it was an honour to have offered him palliative care. All of this was very touching. A huge thank you goes to everyone that cared for dad in such a loving way with a special mention to Lisa, Debbie, Sofia, Eva, Renee & Peter. We will be forever grateful of all the kindness & support that dad & our family received at Terence Kennedy House. Gary & Tracy Lockyear

Mum only stayed for a short time but settled in extremely quickly. All the staff are amazing it was just like a great big family. When mum had to move into a dementia unit mum had hugs all round. Mum is not normally a huggy person. All the staff lined up as she left and all said their farewells. I love the atmosphere I would highly recommend it. Great communication with staff keeping you up to date with everything happening with your family member.

What an Amazing Place! From Emmy and the Nurses, kitchen staff, cleaning staff, caregivers to Renee at reception and Lisa and Debbie in management even the residents were all so welcoming. They are so friendly, caring and treated mum with kindness and respect. They always greeted us with a smile. Lisa the Hospital Manager always kept me updated with mum and always answered emails and phone calls and answered all my questions. I live in Sydney so to get emails and phones calls answered in a timely manner was so great and kept me at ease. I highly recommend Terrence Kennedy House to any family who is looking for care for their loved ones. Thank you Lisa and Team for EVERYTHING! Mum misses you all dearly.

Our elderly Mother has been at Terence Kennedy House for seven months now. After a period of settling in she has now accepted Terence Kennedy private hospital as her home. We have been very impressed with the care she is receiving, the staff are wonderful and our Mum interacts well with them. We also believe that when a facility like this one has a good manager, clinical manager, nursing staff and receptionist, which Terence Kennedy has, then the quality of care flows through the entire home. Peace of mind for families who have placed their loved ones into care is of great importance and we are very happy with Terence Kennedy as our choice.

My dad has been at TKH for just a few days after my mum sadly passed. All the staff have been amazing in helping our family and in particular dad to transition from the villa at Greenview Park to TKH. A special mention must go to Lisa the manager. Her kindness and support and help with all the paperwork has been exceptional. Also the emotional support she has offered me made this sad time so much less stressful. Her dedication to all the residents and family's is clear to see. Such a wonderful team at TKH