Hardware Direct - Auckland Locksmiths

Oh, Hardware Direct, you absolute legends of locksmithing in Auckland… where do I even start with this masterclass in mediocrity? A few months back, I naively asked if they could unlock my dial safe. Their brilliant solution? Drill it to smithereens! Because who needs a functioning safe when you can just buy a new one, right? I pointed out that a new combination or dial would’ve been, y’know, useful, but they swooped in with a dazzling offer: a $200 discount on a safe from their shop! Forgot to mention the tiny $200 delivery fee until I blinked, of course. Pure genius. Fast forward to today, I needed a lock changed on a door, specifically asking for a step-down key; you know, one that opens just that lock, not the whole kingdom, unlike the master key that rules them all. The technician, bless his polite little heart, nailed the new lock. Works like a dream! Except for one teensy, insignificant detail: the master key I handed him,literally in his hand,is now about as useful as a paperweight. Total step-down city. When I dared question this stroke of brilliance, they spun it back on me, claiming I’d begged for a step-down to match another door. Newsflash: I did lol. But no worries, they generously offered to "try again" while the clock kept ticking. Ka-ching! Money’s money, eh? I’ve since ripped the whole mess apart and haiiling it to the pros who handled our padlocks, trailer locks, and doors without turning it into a circus. Stay tuned for their glowing review. Hardware Direct? Hard pass. If you fancy chaos and a master key that’s lost its mojo, these are your guys. Disclaimer: My reviews reflect my genuine experiences: good, bad, or exceptional. Five stars are reserved for service that exceeds expectations. With over 400 reviews written, I don’t nitpick over trivialities like a $5 overcharge or a bitter coffee. As a former reviewer for The City Guide weekly, I base my feedback solely on the quality of the experience.

I got my key broken today and came here. The guy told me that as the key is damaged heavily they cannot guarantee the new key to be worked. They did it fast but gave me a wrong type of key. (I didn’t know to check the key number to match) The new key didn’t even go into the key hole. Then i went to the St. Lukes mall key smith and they cut a new one and it worked nicely.

Great service, I needed a specialty key cut, and Hardware Direct only had a limited number of blanks in stock. Because I live quite a distance out of Auckland, I requested if they could put a blank aside for me, as I would be coming down to Auckland the next week. The specialty key was cut and I am extremely happy with the service from this company.

Amazing service from Zarene and the team! Very polite and friendly over the phone and in person. Knew exactly what needed to be done and charged accordingly. Said they would take an hour and they did. No mucking around here. Would recommend them and use again in future. Thanks!

Good, fast, professional. Needed both of our office doors deadbolt locks rekeyed due to a supplier of mine having their keys stolen including an office key of ours where they had (as we discovered!) a tag with our office address and alarm code attached. Within an hour they were onsite, completed the job and left us feeling a lot more secure.

Awesome service, let me drop my car off before they opened and stayed open a little after closing to make sure I got it back same day. Everything was smooth, price was great, service was fantastic. Can't recommend highly enough.

Exceptional service, absolutely saved my day! Snapped my car key in two trying to open the boot on my way home. They kept the shop open late at closing time to get the keys cut and made sure they worked. Highly recommended, professional, knowledgeable and super service.