Harvey Norman Mt Roskill (Computers & Electrical Only)

I’m very disappointed with my experience at Harvey Norman regarding the setup of a companion mobile plan with 1NZ. When I arrived in New Zealand, I registered my main phone number directly at the airport. A few days later, I visited the Harvey Norman store and explained that I only needed one companion plan. I was informed that the official promotion was for two companion plans with a 50% discount, but I made it very clear that I only wanted one. The store manager assured me that it was fine and that they would create only one discounted companion plan for me. I even asked them to confirm this before proceeding. Despite this, I was later shocked to discover that two companion plans had been activated on my account. I then had to spend a lot of time calling customer service, filling out forms, trying to cancel the extra plan, and sorting out the billing — all of which took significant time and energy. This experience has been extremely frustrating. I came to New Zealand to enjoy my time, which is limited, and I have many other responsibilities. I never expected to spend so much time dealing with a cancellation process for something I explicitly said I didn’t want. Looking back, I really regret not signing up for the companion plan directly at a 1NZ store, where the process would likely have been much clearer and easier. This situation caused unnecessary stress and disrupted what was supposed to be a smooth and enjoyable visit. I cannot recommend arranging mobile plans through Harvey Norman after this experience. It simply wasn’t worth the hassle.

Went to buy an I - Pad . Dhaval was very helpful with advice on a specific model and approached us with a smile on his face. He was busy doing a promotion set up but never hesitated to come and serve us. Not only that he also sorted out our printer. Very impressed with the way he is looking after the customers. Excellent customer service and highly recommended. Setting a very good example as a store manager.

Great shopping experience! Jeevan in Whiteware, handled my questions re connecting a Dishwaser - also drawing an example of the required connection. His product knowlege was spot on when pointing out features on another product. Other Staff were genuinly helpful.

Brought a laptop today. They said its brand new and seal was not broken. Suddenly disappointed once go home and checked. The seal was broken and laptop has been used. Simply liars. Not buying a single thing from them again.

Went in today with my daughter to buy stove, dishwasher, range hood etc. Reagan was absolutely fantastic. So knowledgeable and gave excellent advice and service. Deserves a pay rise.

Bright was very friendly and helpful and made my experience as a customer exceptional . Thanks Bright! Thank you also to the other friendly staff who asked if I needed assistance. I was actually asked by 6 staff if I needed help, which was a bit excessive... but understandable for a quiet Tuesday haha.

Bought a TV, the store manager was awesome. Customer centric approach-honored my request. Will definitely visit again. Thanks