Auckland, a bustling hub of technology and innovation, is home to a wide array of retailers specializing in electronic goods. From the latest gadgets to essential home appliances, the city boasts numerous outlets catering to tech enthusiasts and everyday consumers alike. Shoppers can explore a fantastic selection of products, ensuring that they find exactly what they need, whether it’s cutting-edge smartphones or reliable laptops.
Among the numerous shops focused on electronics, some stand out due to their exceptional customer service, competitive pricing, and extensive product ranges. Each of these establishments has carved a niche in the market, attracting loyal customers with their dedication to quality and innovation. As technology continues to evolve, these top retailers remain at the forefront, providing Aucklanders with access to the best and brightest in the world of electronics.
Discover 10 outstanding options for electronics stores in Auckland
Here are 10 outstanding options for electronics stores in Auckland based on value for money:
Address
PB Tech Manukau 587 Great South Road, Manukau City Centre, Auckland 2104, New Zealand
Business Hours
Monday: 09:30–17:30
Tuesday: 09:30–17:30
Wednesday: 09:30–17:30
Thursday: 09:30–17:30
Friday: 09:30–17:30
Saturday: 10:00–17:00
Sunday: 10:00–16:00
Rating
8.5 (+ 3627 reviews)
PB Tech Manukau offers an impressive range of technology products, making it a go-to destination for gadget enthusiasts. The atmosphere is welcoming, and the staff are known for their helpful and knowledgeable service, ensuring customers feel supported in their purchases.
Shopping here is often a pleasant experience, with easy access to expert advice on the latest tech. Customers appreciate the efficiency of the team, making it a reliable choice for anyone looking to upgrade their electronics or seek assistance with tech-related queries.
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Delivery
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In-store pick-up
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In-store shopping
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On-site services
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Assembly service
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Repair services
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Credit cards
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Debit cards
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NFC mobile payments
Customer Reviews
Great store with a wide selection of tech gadgets and office gear for a reasonable price. The service is friendly and efficient, making shopping a breeze. Easy parking.
Maggie Chen (☆ 4/5)
I generally don’t have any issues with this store. They are usually great, and even though there was a description error in a refurb monitor I got the other day it doesn’t worry me too much because accidents happen. However, I have some feedback for you to consider.
Having returns processed at the same counter as tech repairs is very impractical and inefficient. I queued up behind 3 customers waiting in line for repairs and 1 being served, I waited, and waited to return my unopened item. Each repair customer takes 10+ minutes because they need to explain faults, get diagnostics, log the job etc. I was needing to get to another appointment so after about 25 minutes I eventually gave up and went to collect my other order. While there, I asked the person at the pickup/sales desk if I could return the product there instead, since there were three staff members there who weren’t busy at the time. Rather than her doing it, she pushed me ahead of the two others who were still waiting at the repair counter. (Which isn’t fair to them either because they had also been waiting).
In the end, my return and order pickup took approx. 2 minutes. Had I not mentioned anything I would’ve easily been waiting 40+ minutes just to be seen for something that clearly didn’t need to take that long. I’d suggest rethinking how returns are handled as the current setup just does not make any sense especially when you have plenty of staff on hand that could be helping.
SMar (☆ 3/5)
★☆☆☆☆ Should be Zero Stars – Worst customer experience I’ve had with a tech retailer
I ordered a refurbished LG monitor from PB Tech. They sent the wrong, lower-spec model. I contacted them immediately, but spent over a month chasing a response, with repeated delays and no proactive communication.
During this time, the correct model (albeit the brand-new, not refurbished version) went on sale. I didn’t buy it at the discounted price, as I was still hopeful that PB Tech would resolve the issue and supply the unit I had purchased. Due to their lack of response, I missed that opportunity. When they finally replied, they refused to honour the sale price, despite the delay and the fault being entirely theirs.
They failed to respond to multiple emails, prematurely closed the case without resolution, and only responded in a timely manner after I followed up with a phone call — twice.
In the end, they offered a refund, but only after wasting hours of my time and leaving me without the product I paid for.
Zero accountability. Zero goodwill. Avoid them if you value your time or customer service.
Toby Young (☆ 1/5)
Went in to buy a USB card reader ,and ended up speaking to Ed to get some advice on my new computer build and if what I currently have will be okay to start with for my current needs. He was very knowledgeable and helpful i highly recommend him . And overall my experience at this store is always great.
Keep it up
bhagved singh (☆ 5/5)
Really bad service at PB Tech, only hard carried by their slightly better prices. Asked multiple staff for help with getting an invoice done to make a purchase on an item, the staff i asked didn’t know how to do it, nor did they know who could help then walked off, I was left standing around like an idiot looking around for someone else who could help, the only good staff there is Mike Tran, he knows what he is doing. He’s helped me a few times and every time the service was the best, he deserves a raise for his execellent customer service. He’s the only one who is actually helpful and knows how to do an invoice, too bad he wasn’t working today. I also wanted to buy an S25 Ultra. I would have returned when Mike is back at work to buy the phone and get the invoice, but after today, screw PB Tech and their useless staff/Customer service, ended up walking out today and i’ll just pay the little bit extra at a competitor. Maybe next visit it’ll be better.
NoktisMG (☆ 2/5)
I have always trusted PB Tech for all my gadgets, but this recent experience was really disappointing. I ordered a battery online with an ETA of 1 month, expecting it to arrive within that time. However, the ETA kept changing, five times, and it dragged on to almost 3 months. When I called customer service, they told me the new ETA wasn’t guaranteed either and suggested I cancel the order. I agreed, but there was no apology, and the staff were quite rude. Be aware when ordering online — this was a very frustrating experience.
Ranveer Singh (☆ 1/5)
Great service to help me buy my laptop. I was in a bit of a rush but they read my mind and helped me make the right decision. Then the service team fitted the extra parts very quickly too. Thanks team
Michael Cutfield (☆ 5/5)
Address
PB Tech Glenfield 75 Porana Road, Glenfield, Auckland 0627, New Zealand
Business Hours
Monday: 09:30–17:30
Tuesday: 09:30–17:30
Wednesday: 09:30–17:30
Thursday: 09:30–17:30
Friday: 09:30–17:30
Saturday: 09:30–17:30
Sunday: 10:00–16:00
Rating
8.1 (+ 2594 reviews)
PB Tech Glenfield offers an impressive selection of electronics and accessories. The atmosphere is welcoming, with a team that is both knowledgeable and friendly. Customers can expect to receive assistance from staff who are eager to help, making shopping a pleasant experience.
Moreover, their pricing is competitive, ensuring that shoppers get great value for their purchases. The combination of efficient service and a diverse range of products makes PB Tech Glenfield a top choice for anyone in need of tech solutions.
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Delivery
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In-store pick-up
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In-store shopping
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Assembly service
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Repair services
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Credit cards
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Debit cards
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NFC mobile payments
Customer Reviews
One of their early branches, strategically located among other businesses. Staff members are friendly, attentive and accommodating. Their prices are relatively affordable compared to their competitors, and now they seems to integrate their account databases so you now don’t have to create separate accounts in each stores.
Alex Tjahjana (☆ 5/5)
The team at PB tech have once again completely exceeded my expectations. The instore staff as well as the customer service online are absolutely brilliant and more than helpful. After doing some pricing research, they appear to be far cheaper than their competitors too. Thanks again team!
Jeremy B (☆ 5/5)
This is your go to place for any computer related stuff. The collection is huge. You will literally find any type of the cable you are looking for. The staff on the floor is helpful when you approach them and ask for help. They are so busy that they don’t have time to proactively ask you if you need any help.
The concern is the front line staff which need bit of improvement in dealing with customers and need to be courteous. The annoyance on their face is visible if you ask them anything other than paying for your items. A smile would go a long way to attract customers.
The specials are good. Very handy to where I am located. The parking lot is huge.
Raman Singh (☆ 4/5)
I had a fantastic shopping experience at PB and I’d like to share my appreciation for the outstanding service. The staff here is always so friendly and professional, making each visit a pleasure. I especially want to thank the Chinese-speaking employees, who were incredibly helpful. They spoke both Chinese and English, which made a huge difference for me and really made the whole process much easier. It’s great to find a store with such knowledgeable and accommodating staff. I highly recommend PB for its excellent service and diverse team!
Lily Wang (☆ 5/5)
Still good selection and price… but what’s happened to the service on the floor (checkout’s still okay)! Last 2 times have been abysmal. Today there were 6 of them all having a laugh and entering a competition while I waded through the big mess pile of laptop sleeves… no help! I guess it’s back to Temu!
Dugald MacDonald (☆ 2/5)
It was nice customer service. The guy on the counter helped us. Very nice. All the electronics stuff you need. Heaps of special deals
Nesh khalifa (☆ 4/5)
Lewis at Glenfield Branch was outstanding with his approachable, pleasant, professional, helpful manner. He solved a problem within seconds, something no other salesperson was able to do including another PB branch and at a minimal cost. Thank you Lewis you are a gem.
Margaret McLean (☆ 5/5)
Address
PB Tech Penrose 4 Station Road, Penrose, Auckland 1061, New Zealand
Business Hours
Monday: 09:30–17:30
Tuesday: 09:30–17:30
Wednesday: 09:30–17:30
Thursday: 09:30–17:30
Friday: 09:30–17:30
Saturday: 09:30–17:30
Sunday: 10:00–17:00
Rating
8.1 (+ 3428 reviews)
The service at PB Tech Penrose is generally commendable, with a team that is often described as knowledgeable and helpful. Customers appreciate the variety of tech products available and the overall shopping experience. Many have highlighted the importance of personalized assistance, noting that staff are usually eager to provide valuable advice.
However, there are occasional concerns regarding customer service efficiency, particularly during busy times. It has been mentioned that some customers face delays in receiving assistance, which can impact their overall experience. Despite these hiccups, PB Tech Penrose remains a popular choice for tech enthusiasts looking for quality products.
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Delivery
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Credit cards
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NFC mobile payments
Customer Reviews
My go-to place for all my personal and business tech supplies. On average, it’s always been a great experience. One point, find someone with both the technical knowledge you require and focus on providing advice instead of a quick sale. I have found of late that it’s worth doing a price comparison. Surprisingly, I have found much getter deals elsewhere for the same model and product.
Patrick Baker (☆ 4/5)
Some products are lack of price tags on them. Staff are too busy to greet customer.
Hou Li (☆ 3/5)
Absolutely stunning. A young gentleman Jason was Supa knowledgeable and far more patient with customer. That was one of a greatest experience in retail. Love it and strongly recommend to others!!
Kotin Ma (☆ 5/5)
While yes, I did get what I wanted and price matched, the female till staff were outnumbered 4:1 with customers queuing while multiple MEN wandered around the shop floor in their orange shirts, ignoring the till area.
The one guy who did come to the tills after finishing with his one-on-one customer took some time to confirm that yes, I’d been handed the wrong paper for the printer (Fuji instead of Canon) so my 5 minutes drop in became 25. I should be charging you for my wasted time.
paula king (☆ 2/5)
Decent range, but TERRIBLE customer service. The staff spend a great deal of time chatting to one another, while (in this instance, today) I spent a good fifteen minutes wandering around the store without being approached. And no, it wasn’t busy. Gave up in the end and left.
Gibraltar British68 (☆ 2/5)
Couldn’t use my 250$ store credit because the excuse the staff came up with was the finance team was away come back tuesday. Why cant i use it online? Why does there need to be a finance team so i can use my store credit.
Jarod Baker (☆ 1/5)
Called in specifically so i didnt waste time returning something to another branch. On the phone they told me i can return my item to any PB Tech and they’ll issue a refund. So i went in penrose. What do ya know….they cant issue a refund as i never bought it from their store. Well that would have helped if you told me the first time on the phone
Salma Begum (☆ 2/5)
Address
Westfield Albany Shopping Centre, JB Hi-Fi Level 1/219 Don McKinnon Drive, Albany, Auckland 0632, New Zealand
Business Hours
Monday: 09:00–18:00
Tuesday: 09:00–18:00
Wednesday: 09:00–18:00
Thursday: 09:00–21:00
Friday: 09:00–21:00
Saturday: 09:00–18:00
Sunday: 10:00–17:30
Rating
8.0 (+ 2088 reviews)
JB Hi-Fi offers an exceptional shopping experience with a focus on customer satisfaction. The staff are knowledgeable and always ready to assist, ensuring that you find exactly what you need. Their commitment to providing quality service is evident in the way they engage with customers, making the process smooth and enjoyable.
Additionally, the store boasts a wide variety of products at competitive prices. Whether you’re looking for the latest electronics or accessories, you can trust that JB Hi-Fi will have great deals. Overall, it’s a reliable destination for tech enthusiasts and casual shoppers alike.
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Delivery
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In-store pick-up
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In-store shopping
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On-site services
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Credit cards
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Debit cards
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NFC mobile payments
Customer Reviews
I was served by a really helpful guy called Lovepreet. I was buying a TV and was unsure. He was not pushy but helped every step of the way to seal the purchase. He explained everything clearly to me. Thank you Kim
Kim Bloomfield (☆ 4/5)
A TV salesperson, whom I shall not name, really tried convincing me to ditch the 4 year warranty a competitor had offered me, to instead go with JB’s 2.5 years: something about not really needing extra warranty protection. I’m sure other customers appreciate not being treated like idiots too. Also, another TV salesperson was totally clueless about critical details on the products and was very confidently wrong on the others.
Manik Ahluwalia (☆ 2/5)
Amazing customer service, above and beyond! Special shoutout to Ray, she’s a gem
Ryan Wong (☆ 5/5)
Had a great experience at Albany store! Ruby was super helpful and patient the whole time while I was choosing my turntable and speaker. She took the time to answer all my questions and event got her manager’s approval to open a package so I could check the finish of the turntable. The manager was also very friendly. Really appreicated their services, and i’m super happy with my new set up.
Yool Stella (☆ 5/5)
I don’t usually write reviews but I think this is needed for the Oura Rings. JB Hi-FI has exclusive rights to sell these so if you want one you have to order it through them. 10 days after ordering I chased them up as I had heard nothing. All of a sudden I get a “Your order is on the way” Eta 5 September!!!! that would be almost 3 months for me to recieve what I ordered. Who would think that is acceptable. I will be cancelling this and going elsewhere thank you very much for nothing.
Robert Cairns (☆ 1/5)
Saleswoman named Jewels? or jules was hellful. she asked questions so she knew what i needed and then she set me up with the right accessories to buy. albeit a little bit expensive but really good. give her a raise!
E (☆ 4/5)
Excellent service and attention to detail.
The team are hungry to help you out and offer you the best deal. Love-Preet (hopefully spelt correctly) helped us out to pick an 86 inch LG TV today.
All questions were answered, and if he didn’t know the answer he found it out for us I.e. weight, width, industry comparison and connectivity.
Great service, best price.
Will definitely shop here again with Love-Preet.
Alexander (☆ 5/5)
Address
NZ ELECTRONICS REPAIR Milford – iPhone, iPad, Mac, Pc, Data Recovery 1 Shakespeare Road, Milford, Auckland 0620, New Zealand
Business Hours
Monday: 09:00–18:00
Tuesday: 09:00–18:00
Wednesday: 09:00–18:00
Thursday: 09:00–18:00
Friday: 09:00–18:00
Saturday: 09:00–15:00
Sunday: 09:00–15:00
Rating
7.7 (+ 883 reviews)
If you’re looking for reliable and efficient electronics repair, NZ Electronics Repair in Milford is a top choice. Their team is well-versed in handling various devices, from iPhones to Macs, ensuring a quick turnaround without compromising quality. Customers often praise their knowledgeable staff and fair pricing.
The service here is not just about fixing devices; it’s about providing a positive experience. Many appreciate the quick service and attention to detail, making it a go-to place for tech repairs. Highly recommended for anyone needing fast and friendly assistance.
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
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Wheelchair-accessible toilet
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Credit cards
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Debit cards
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NFC mobile payments
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Free of charge street parking
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On-site parking
Customer Reviews
Bruv, this likkle key was actin up. Man press the button, nothin happenin. Had me locked out the whip, proper stress.
Pulled up to NZ Electronics Repair in Milford. Man there goes, “It’s a bit risky still, might not work.”
I’m like, “Yeah safe, lemme just come thru anyway.”
He grabs the ting, does his thing, five minutes later — boom, key workin sweet.
Charged me forty bucks. Calm price, can’t lie.
Big up the brudda that fixed it. Patterned me up proper. Respect fam.
Dario Radojkovich (☆ 5/5)
Before going to NZ Electronics, I went to other repair companies. I paid a great deal of money and was told I will need a new part which they don’t have and that it would be quite expensive to fix. After waiting for about two months, I was told that the part was on back order and they had no idea when or if they will ever get it.
I eventually went to NZ Electronics and within three hours, my laptop was fixed.
Despite spending much more time than estimated, they did not charge me any more money despite me insisting to pay them for their extra time.
I would highly recommend NZ Electronics and will definitely go their first for any repair in the future.
mitchell bloom (☆ 5/5)
One of the best places on the shore to fix your laptop. great communication, fair pricing, and very
knowledgeable staff. They fixed my laptop screen within 30 minutes, I didn’t have to drop it off for days to get it repaired.
ABHIJITH MANI (☆ 5/5)
Will be back and will happily recommend!
A good phone repair find. I was referred by a few family and friends, thought surely there’s not much to it. Just another repair place. Wrong!
Walked into a friendly greet by both, fast to help me out. Took care of the phone and reassured me it’s in good hands. I will happily recommend this NZ Electronics to others who want fast, considerate and friendly service.
Thank you team!
Renee Murray (☆ 5/5)
I came her with liquid damage and cracked back camera on my iPhone 15, he did such an amazing job! Thank you so much. My camera works perfectly. 10/10 recommend !!!
Luka Ungaretti (☆ 5/5)
Very quick (30 mins) and extra care was taken, my 9yo phone looks brand new! Price to replace the phone screen was great compared to others nearby and they replaced the missing buttons at no extra cost. I will be coming back in the future!
RoyPh (☆ 5/5)
Excellent service to replace my damaged and dangerous laptop battery. Knowledgeable diagnosis and explanation of repair process. Fast turnaround, great communication and fair pricing. Highly recommended. I will return for future tech repairs.
Nik Metcalf (☆ 5/5)
Address
Cnr Great South Rd & Wiri Station Road Westfield Manukau, JB Hi-Fi Manukau, Manukau City Centre, Auckland 2104, New Zealand
Business Hours
Monday: 09:00–18:00
Tuesday: 09:00–18:00
Wednesday: 09:00–18:00
Thursday: 09:00–21:00
Friday: 09:00–21:00
Saturday: 09:00–18:00
Sunday: 10:00–17:30
Rating
7.5 (+ 1931 reviews)
JB Hi-Fi Manukau offers a wide selection of electronics and gadgets, making it a great destination for tech enthusiasts. The staff are helpful and dedicated, ensuring customers receive the assistance they need, whether it’s for a quick purchase or more complex queries.
The store’s layout is designed for convenience, allowing shoppers to easily navigate through the various sections. With regular promotions and competitive pricing, JB Hi-Fi Manukau is a reliable choice for anyone looking to find quality products at reasonable prices.
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Delivery
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In-store pick-up
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Credit cards
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Debit cards
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NFC mobile payments
Customer Reviews
JB Hi-Fi Manukau is unorganised store for me they need more professional way same in JB Hi-Fi Botany and Sylvia Park, I’ll click and collect and when I’m arrived following day the items still not ready yet and I’m not happy what’s happening there the items I was received unsealed the booklet inside for the discount code is missing and another plastic case for CD. That’s the only I received for the steel edition
Ron B (☆ 3/5)
Super unhelpful staff. Went in for a specific smart watch which was marked in stock. On arrival was told there were two in stock but I couldn’t buy them because they weren’t in the show case. Came back a second time to double check and that guy said he’d go and look but never came back . Thankful for your unhelpful staff because I ended up at PB tech who had double the amount of watches on show and several staff members who kindly assisted us in deciding
M N (☆ 1/5)
Bought an OPPO Reno 12 that is worth basically $1k and got it off for a beautiful price of $598! Great staff and set up of the shop. A lot of range for stock needed and easy to grab and exit.
Alduliam (☆ 5/5)
The store has gone downhill in the past year, year and a half. Wrong labels, messy, dusty, floor was a mess with old tickets on the floor. Never got greeted by anyone. Use to be my fave store it’s a bit of a shame really. Just seems like a lack of care. There are a few awesome stuff still there but very few and far between.
Winters Sun (☆ 2/5)
Guys at the counter helped me identify a fraudulent receipt for iphone 16 pro max I was planning to purchase. Absolute top notch service-thank you for the help!
Pls be smart buying goods off FB.. scammers are getting more cunning. Attached is fake receipt.
pelepelc (☆ 5/5)
I just want to take a moment to thank Mr Minh for helping me buy a new phone. I was actually the very first customer to arrive at 9:00 AM, right when the store opened.
When I walked in, I saw all the staff members busy with their morning routine, like stocking up. Despite that, I approached Mr.Minh and requested his help since I had to be at work by 9:30 AM. Without hesitation, he immediately stopped what he was doing and assisted me as quickly as possible. Thanks to him, I bought my phone and made it to work on time—truly impressive!
I also want to mention Kerry, another amazing staff member at JP Store, Manukau. Both of you are fantastic—God bless you!
Gagandeep Kaur Sandhu (☆ 5/5)
Favourite JB store!
Great service from start to finish and the staff there are super friendly. Special mention to Baldev, he was so helpful and patient with troubleshooting my exchange.
Yvana Seiuli (☆ 5/5)
Address
Harvey Norman Mt Roskill (Computers & Electrical Only) 167/169 Stoddard Road, Mount Roskill, Auckland 1041, New Zealand
Business Hours
Monday: 09:00–18:00
Tuesday: 09:00–18:00
Wednesday: 09:00–18:00
Thursday: 09:00–19:00
Friday: 09:00–18:00
Saturday: 09:00–17:30
Sunday: 09:00–17:30
Rating
7.1 (+ 1045 reviews)
Harvey Norman Mt Roskill offers an excellent shopping experience, especially in the Computers & Electrical department. The staff is knowledgeable and attentive, ensuring customers receive the best advice tailored to their needs. They prioritize customer satisfaction, creating a welcoming atmosphere that keeps shoppers coming back.
The store’s commitment to customer service is evident, with employees always ready to assist. From product selection to post-purchase support, they make the process seamless and enjoyable. This dedication to quality service sets them apart in the competitive retail landscape.
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Delivery
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In-store pick-up
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Credit cards
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Debit cards
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NFC mobile payments
Customer Reviews
I’m very disappointed with my experience at Harvey Norman regarding the setup of a companion mobile plan with 1NZ.
When I arrived in New Zealand, I registered my main phone number directly at the airport. A few days later, I visited the Harvey Norman store and explained that I only needed one companion plan. I was informed that the official promotion was for two companion plans with a 50% discount, but I made it very clear that I only wanted one. The store manager assured me that it was fine and that they would create only one discounted companion plan for me. I even asked them to confirm this before proceeding.
Despite this, I was later shocked to discover that two companion plans had been activated on my account. I then had to spend a lot of time calling customer service, filling out forms, trying to cancel the extra plan, and sorting out the billing — all of which took significant time and energy.
This experience has been extremely frustrating. I came to New Zealand to enjoy my time, which is limited, and I have many other responsibilities. I never expected to spend so much time dealing with a cancellation process for something I explicitly said I didn’t want.
Looking back, I really regret not signing up for the companion plan directly at a 1NZ store, where the process would likely have been much clearer and easier. This situation caused unnecessary stress and disrupted what was supposed to be a smooth and enjoyable visit.
I cannot recommend arranging mobile plans through Harvey Norman after this experience. It simply wasn’t worth the hassle.
Kamil Adamski (☆ 1/5)
Went to buy an I – Pad . Dhaval was very helpful with advice on a specific model and approached us with a smile on his face. He was busy doing a promotion set up but never hesitated to come and serve us. Not only that he also sorted out our printer. Very impressed with the way he is looking after the customers. Excellent customer service and highly recommended. Setting a very good example as a store manager.
Rajneel Singh (☆ 5/5)
Great shopping experience! Jeevan in Whiteware, handled my questions re connecting a Dishwaser – also drawing an example of the required connection.
His product knowlege was spot on when pointing out features on another product. Other Staff were genuinly helpful.
Kiwion Safari (☆ 5/5)
Brought a laptop today. They said its brand new and seal was not broken. Suddenly disappointed once go home and checked. The seal was broken and laptop has been used. Simply liars. Not buying a single thing from them again.
Thushinda Rukshan (☆ 1/5)
Went in today with my daughter to buy stove, dishwasher, range hood etc. Reagan was absolutely fantastic. So knowledgeable and gave excellent advice and service. Deserves a pay rise.
Heidi Shanks (☆ 5/5)
Bright was very friendly and helpful and made my experience as a customer exceptional . Thanks Bright!
Thank you also to the other friendly staff who asked if I needed assistance. I was actually asked by 6 staff if I needed help, which was a bit excessive… but understandable for a quiet Tuesday haha.
Isha Parker (☆ 5/5)
Bought a TV, the store manager was awesome. Customer centric approach-honored my request. Will definitely visit again. Thanks
KMN Sharma (☆ 5/5)
Address
Inside Challenge Gas Station 2 Triangle Road, Massey, Auckland 0614, New Zealand
Business Hours
Monday: 09:00–18:00
Tuesday: 09:00–18:00
Wednesday: 09:00–18:00
Thursday: 09:00–18:00
Friday: 09:00–18:00
Saturday: 10:00–17:00
Sunday: 10:00–17:00
Rating
6.8 (+ 401 reviews)
TechCrazy Massey stands out for its exceptional customer support and a wide array of tech products. Customers appreciate the staff’s willingness to assist and ensure a satisfying experience, often going the extra mile to resolve issues promptly. This commitment to customer satisfaction creates a welcoming environment for shoppers.
Moreover, the store offers a selection of affordable and reliable devices, making it an attractive choice for anyone in need of quality tech solutions. With friendly and knowledgeable staff, it’s no wonder that many recommend TechCrazy Massey for tech purchases and inquiries.
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Delivery
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Cash only
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Credit cards
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Debit cards
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NFC mobile payments
Customer Reviews
I bought a laptop from tech crazy and soon after I started having issues with my screen. When it started getting bad I contacted them and they were very helpful offering solutions. It was an easy fix just changing the settings. Absolutely amazing customer service all over email. They are so kind and I’m very impressed with the service and their understanding. Definitely recommend!
Tatum Stehouwer (☆ 5/5)
Bought a laptop, keyboard wasn’t fully operational (some letters and numbers were not working on the keyboard).
Was offered replacement which I collected from the Manukau branch. Got home and the speaker was blown. Let them know and was told I could get a better model but would have to pick up from the Massey branch. So I drove out there and made the exchange.
The gentleman at the Massey branch tested the keyboard and speaker on site, and I left. The battery doesn’t last long, but I can accept that as the laptop is refurbished and I didn’t want to go though a third round of replacements.
The gentleman I spoke to on the Techcrazy helpline was very polite and apologetic about the rigmarole, so thank you for your great customer service.
Three stars for the overall experience.
Renate Rivers (☆ 3/5)
Excellent customer service. Highly recommended . Rishi was friendly, communicated clearly and offered an explanation each time. Prices were reasonably affordable. A trial will convince you!
Eloho Ikutegbe (☆ 5/5)
Just got myself a laptop for low price and good configuration. Rishi was very helpful and patient, he understood what type of product I am looks for… absolutely good experience ❤️
mohammed obaid (☆ 5/5)
This was meant for the manukau branch posted on the wrong on lol but anyway Great experience with them today gave me a discount to match the computer I came in for love the service definitely recommend coming here
Kyla Noyelles (☆ 5/5)
Rishi is amazing! Good range of products at good prices! Will come back for all our other tech needs!
vernazette (☆ 5/5)
Really good laptops especially and phone of samsung of price $184, customer service is really good by a tall Indian guy! Much recommended.
Harshit Dayala (☆ 5/5)
Address
PB Tech St Lukes 7A Wagener Place, Mount Albert, Auckland 1025, New Zealand
Business Hours
Monday: 09:00–18:00
Tuesday: 09:00–18:00
Wednesday: 09:00–18:00
Thursday: 09:00–18:00
Friday: 09:00–18:00
Saturday: 09:30–17:30
Sunday: 10:00–17:00
Rating
6.6 (+ 731 reviews)
I had an exceptional experience at PB Tech St Lukes. The staff were incredibly knowledgeable and provided me with personalized assistance, ensuring I found the right product for my needs. Their commitment to customer service is commendable, making the shopping experience seamless and enjoyable.
The quality of the products offered is impressive, and the team genuinely cares about helping customers make informed decisions. I highly recommend PB Tech St Lukes for anyone seeking reliable technology solutions and outstanding service. You won’t be disappointed!
View Details
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Delivery
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In-store pick-up
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In-store shopping
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On-site services
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Credit cards
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Debit cards
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NFC mobile payments
Customer Reviews
I just want to say THANK YOU to PB Tech St Lukes Ryan and Jon for providing what a great service to me. Ryan’s a very helpful and knowledgeable sells person, Ryan recommended the best option which suits my request. The products which, Ryan chose for me not only great for money, but also function perfect matches as well. Jo did a marvelous IT job, Jo even made an extra step of tracing back some old information. I am very grateful for Jo’s expertise, kindness and help. I have been buying staff from PB Tech for many years, I am always satisfied with the products and the service. I am highly recommend PB Tech to my friends and colleagues. Well done PB Tech St Lukes. All The Best!
Jane Jiang (☆ 5/5)
Came here to look at the 16 inch MacBook Pro. Unfortunately both the 16 inch and the 14 inch were downloading a demo update and the progress was so slow, I couldn’t even see the bar move one pixel. Then the 15 inch MacBook Air needed a password. I asked the staff for help but they didn’t even know the password and weren’t really helpful. Another person came but he also left because no one was really bothering the help with the computers. I left as well because since the computers weren’t working I couldn’t do anything. It was a bit of a disappointing experience when I had previously bought something here and everything had gone well.
Tobias (☆ 2/5)
Not impressed with their “re stocking fee”. I accidentally bought the wrong product and brought it back for a store credit or refund. The box had been opened but only the seal broken, otherwise in perfect condition and unused. They charged me 20% restocking fee. The purchase price was $803.85 so they charged me $160.77 to put a new seal on the box! I took the refund instead of store credit as I felt ripped off. I would have been fine with a lesser restocking fee but $160.77 is exorbitant and totally unreasonable. I won’t shop at PB tech anymore as it has left a bad taste in my mouth.
Samantha Shanahan (☆ 1/5)
Had such a great experience with Alec Chen who helped me and my aunt out with advice on how to increase storage on her older small phone which she loves. Didn’t try and sell a new phone just talked through – extremely patiently, kindly and respectfully- the best option for her situation. Will always go to PB Tech for great advice and customer care. Thanks Alec!
Mara Fisher (☆ 5/5)
Bought a insta 360 X4. Lens wasn’t sealed properly which was fine but brought back to get fixed under warranty. Was told it’d take 2-3 weeks.
Has now been 3 weeks and I am going on holiday and really wanted to have it (lens fixed or not, for scuba). E-mailed customer support last weekend and called the store everyday to try and get some info. Absolutely no reply, no communication.
Terrible service, terrible communication.
Mitch Rawlings (☆ 1/5)
I bought some expensive headphones from these guys online. I wasn’t happy with the product but when I tried to return them they told me there would be a 20% fee as if damaged the box. The box had already been opened prior to me getting them. I even contacted Sennheiser who told me all products are sealed and wrapped prior to leaving the factory. The product I received was definitely not that. I spent weeks trying to communicate with their customer support team who ignored me and would not answer my questions. A really terrible consumer experience. I was a regular customer but not anymore.
Andrew S (☆ 1/5)
I’ve consistently had excellent service at PB Tech St Lukes – I really appreciate the way they’ve listened to my questions (and never made me feel like it was a dumb one), and helped me find the tech solution I needed.
Jocelyn Bunch (☆ 5/5)
Address
Cnr St Lukes Rd &, Noel Leeming St Lukes Mega Centre Wagener Place, Mount Albert, Auckland 1025, New Zealand
Business Hours
Monday: 09:00–18:00
Tuesday: 09:00–18:00
Wednesday: 09:00–18:00
Thursday: 09:00–20:00
Friday: 09:00–18:00
Saturday: 09:00–17:30
Sunday: 09:00–17:30
Rating
5.7 (+ 665 reviews)
Noel Leeming St Lukes Mega Centre offers an exceptional shopping experience with a team dedicated to customer satisfaction. The staff are knowledgeable and genuinely interested in helping customers find the right products to meet their needs. Their commitment to quality service sets them apart, ensuring that each visit is pleasant and productive.
Customers appreciate the prompt and efficient assistance provided by the team, making it easy to resolve any issues that may arise. The combination of expert advice and friendly service creates a welcoming atmosphere that encourages repeat visits. Overall, this store is highly recommended for anyone looking for reliable electronics and outstanding support.
View Details
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Delivery
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In-store pick-up
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In-store shopping
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On-site services
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Credit cards
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Debit cards
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NFC mobile payments
Customer Reviews
Really disappointed with the service I received at Noel Leeming St Lukes. The sales staff didn’t seem to know much about the products and were clearly more interested in pushing a sale than actually helping me find the right item. I ended up buying something based on their recommendation, only to realise later it wasn’t the right fit for my needs.
I had to go out of my way to visit the New Lynn store, where thankfully the staff were much more knowledgeable and actually took the time to help me properly. It’s a shame the service at St Lukes didn’t match the same standard.
Fangyi Lin (☆ 1/5)
Big shout out to Soumi and all staff at St Lukes branch. My wife and I have bought a lot of products over the years and we have enjoyed great service and good prices always. Highly recommended
bruce papp (☆ 5/5)
I have been very impressed by the service from Noel Leeming’s St. Lukes Mega Centre, especially the great assistance I have had from Soumi. Despatches and shipments have been prompt. I’ve also been equally impressed by the Technical Solutions specialists with the delivery and installation of a number of devices in my home.
Pat Blood (☆ 5/5)
The horrendous customer service I experienced at Warehouse St Lukes is being practiced religiously across all the other Warehouse Group stores like Noel Leeming. Countless times I’ve had nobody approach me for assistance despite at least half a dozen staff roaming the store. And the times I’ve done click and collect it’s taken an eternity to fetch the item from the backroom. I really don’t care about customer service usually if I can get in and out promptly, but this store deserves an award for attaining an all time low standard for customer service.
Robert Ramos (☆ 1/5)
I want to give this store ZERO….NO STAR at all. Worse customer service as the staff are just so lazy, no manners, no skills… Just chatting among themselves…yap yap yap. They dont approach to assist customers. They flock around the appliances area as the MANAGER seems to be in charge of these unprofessional attitude if the staff. All negative comments on here…wait till your store close. MORONS.
Stacey Mane (☆ 1/5)
Pretty poor customer service at this store. The store was empty with the staff standing around, pointedly ignoring you. I had to walk to them three times to request help. Their help was to tell me the phone I wanted was out of stock in their shop without telling me where stock may be. For a mega store surely more professional, and proactive trained staff are needed, especially in weekends.
Ashishika Sharma (☆ 1/5)
I came to the store for the help of my tv my tv setting was changed and just wanted some help of a technician to look for my tv settings so i talked to Andre a very lovely man and he send parth to setup and check the setting he solve the issue and i am very grateful for solving my tv problem i would love to come to store again.
Ma nenita Nario (☆ 5/5)
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Catalog of services offered by electronics stores in Auckland
Sales of Consumer Electronics
Electronics stores in Auckland provide a wide range of consumer electronics, including televisions, smartphones, laptops, and tablets. These products cater to various needs and budgets, ensuring that customers find the right device for their lifestyle.
Home Appliances
In addition to personal electronics, many stores offer a selection of home appliances. This includes refrigerators, washing machines, microwaves, and other essential kitchen and household devices that enhance convenience and efficiency in daily chores.
Repair Services
Many electronics stores provide expert repair services for various devices. Technicians are available to diagnose issues and perform repairs on smartphones, laptops, and other electronic equipment, ensuring that customers can get their devices back in working order as soon as possible.
Technical Support and Consultation
Electronics stores often offer technical support and consultation services. Customers can seek advice on product selection, troubleshooting issues, and understanding how to maximize the functionality of their devices, helping them make informed decisions.
Installation Services
For larger electronics, such as home theater systems or smart home devices, many stores provide installation services. Professionals ensure that equipment is set up correctly and functions as intended, enhancing the user experience and performance of the devices.
Accessories and Add-ons
To complement the electronics they sell, stores often carry a variety of accessories and add-ons. This includes cases, chargers, cables, and other peripherals that enhance the functionality and protection of devices, allowing customers to personalize their technology.
Trade-in Programs
Many electronics stores in Auckland offer trade-in programs that allow customers to exchange their old devices for credit toward new purchases. This service not only helps customers save money but also promotes sustainability by recycling used electronics.
Extended Warranties and Protection Plans
To provide additional peace of mind, electronics stores frequently offer extended warranties and protection plans. These plans can cover repairs or replacements due to accidental damage, ensuring that customers are protected long after their initial purchase.
Online Shopping and Delivery Services
With the rise of e-commerce, many electronics stores also feature online shopping and delivery services. Customers can browse products, make purchases, and have items delivered directly to their homes, offering convenience and flexibility in shopping.
Frequently asked questions about electronics stores in Auckland
What types of products are available at electronics stores in Auckland?
Electronics stores in Auckland offer a diverse range of products including computers, smartphones, televisions, home appliances, and audio equipment. Many stores also carry accessories such as headphones, chargers, and cases, as well as gaming consoles and related merchandise.
Are there any well-known electronics stores in Auckland?
Yes, Auckland is home to several well-known electronics retailers such as Harvey Norman, JB Hi-Fi, and Whitcoulls. These stores are recognized for their wide selection of products and competitive pricing. Many also have online stores, allowing customers to shop conveniently.
What should I consider when buying electronics?
When purchasing electronics, consider factors such as budget, brand reputation, and product specifications. Additionally, it's important to check for warranties and return policies to ensure you’re protected in case of any defects or issues with your purchase.
Do electronics stores in Auckland offer price matching?
Many electronics stores in Auckland have price matching policies to remain competitive. This means if you find a lower price for the same product at another retailer, the store may match that price. It’s advisable to inquire about this policy before making a purchase.
Can I find refurbished electronics at these stores?
Yes, several electronics stores in Auckland offer refurbished electronics at reduced prices. Refurbished items are typically products that have been returned, inspected, and restored to a working condition. These can be great options for customers looking for quality products at a lower cost.
What is the warranty period for electronics purchased in Auckland?
The warranty period for electronics can vary by product and manufacturer. Typically, most electronics come with a one to two-year warranty. It’s essential to read the warranty terms carefully to understand what is covered and how to make a claim if necessary.
Are there any seasonal sales or promotions?
Yes, many electronics stores in Auckland participate in seasonal sales such as Black Friday, Boxing Day, and New Year sales. These promotions can offer significant discounts on various products. Additionally, keep an eye out for special promotions or clearance events throughout the year.
How can I dispose of old electronics responsibly?
Many electronics stores in Auckland offer recycling programs for old electronics. These programs ensure that your devices are disposed of in an environmentally friendly manner. Additionally, local councils may have designated e-waste disposal events or locations for recycling old electronics.
Is it better to shop online or in-store?
Both shopping methods have their advantages. Shopping online provides convenience and often a wider selection, while in-store shopping allows you to physically examine products and receive immediate assistance from staff. Consider your preferences and needs when deciding which method is best for you.
What customer service options are available?
Most electronics stores in Auckland offer various customer service options, including in-store assistance, phone support, and live chat on their websites. It’s important to take advantage of these resources if you have questions or need help with your purchases.
