HOYTS Cinemas Sylvia Park

I’ve been a loyal HOYTS customer for years, but my recent experience at Sylvia Park was incredibly disappointing and has left a bad taste in my mouth—literally and figuratively. On April 13, 2025, I attended a movie with friends and used 4,000 HOYTS points to purchase a large Mountain Dew. What I received tasted like plain soda water—completely flavorless. I brought the full drink to the manager after the movie, who acknowledged the issue, took a photo of the transaction, and promised to refund the points. That never happened. I followed up by phone the following week—still nothing. I raised it again in person weeks later, only to be told they couldn’t help without a transaction number. All I have is a screenshot from my HOYTS account showing the points were used. That should be enough. This wasn’t just a bad drink—it was bad customer service, poor follow-through, and a complete lack of accountability. The manager who made the promise never followed through, and no one else seems willing to help. I love going to the movies, but this experience has made me seriously reconsider where I spend my time and money. HOYTS, you need to do better.

Nice movie theater, parking is something you need to allow extra time to find if you have not been there before. It was my 1st time going to Sylvia park and it was NOT a single big lot but many smaller parking lots... Would go back again, was nice that all seats in the Lux was recliner seats.

"Unfortunately, it wasn't the best experience. The movie theater seats could have been cleaner, and there was a technical issue with the film that caused a 20-minute delay. Additionally, our food order took over half an hour to arrive."

I came out last night for Late Night Thursday. The movie was not bad and the seats were clean. However where is the manager!? Waited 10-15mins in line. There was ONLY 1 staff at the counter last night, fending for herself. She was sweet but too slow and overwhelmed by the line. There were 2 male staffs chatting away by the entrance of the cinema to check/rip your tickets before you go in. They saw her overworked but did not come to her rescue. Super lazy and should just go home if you're not planning to work & help as a team. After my movie was over, there appeared to be now 2 staffs at the counter. Why weren't they there when there was a line of people waiting... Please have a staff meeting with them, I know they're young but they need guidance and proper training. Check your security cameras, you'll know what I mean.

Came for a movie at a non peak hour to find the staff at the bar counter very grumpy and unpleasant. Banged into me leaving me with a sore shoulder. Walked into Lux to find the coffee tables dirty, trash left behind..given it’s only 10:30am.. totally unacceptable for a luxury experience. Seats in the cinema were dirty, popcorn strewn around.. wonder if there’s any cleaning done? Would have expected better especially at Hoyts!

While the movie was great the state of the cinema was revolting. It had not been cleaned before we arrived as we walked in there was popcorn all over the floor. When we got to our seats there was chewing gum in the cupholder, half eaten boxes of popcorn on our booked seats, along with empty coke bottles. Absolutely disgusting would be nice if the theatre was cleaned between movies so it didn't feel as so you were sitting in a rubbish bin for 2 hours.

Nice clean spot with friendly staff. Big selection of snacks with refills provided if you have a hoyts membership. Arcades there as well as a ben n jerry ice cream shop. Had a nice experience thank you.