Rialto Cinemas Newmarket

We took our 3 year old to Newmarket Rialto cinema yesterday to watch the Minecraft movie. After purchasing our tickets, ice creams and drinks we went into the cinema. A little while later, the manager came into the cinema to let us know that if the movie was a bit too scary for our son, we could exit within the first half hour for a full refund. During this interaction, our son also decided to inherit my choc top ice cream. The manager then left us to it only to return a few minutes later with a new choc top ice cream for me, which was on the house. We have never experienced such first class service at any cinema anywhere, so am providing a very deserving shout out here.

I have never once left a review but honestly I haven’t been able to stop thinking about this experience. Me and my partner went to the movies on Friday night for a date night. We ran out of time to grab a meal beforehand so decided to just eat at the cinemas. We ordered a $20 "carnivore" pizza and they told us to come back out in 20 minutes and it would be ready. 20 minutes passed and I came out shocked as to what was waiting for me - I had to ask what it was as I initially assumed they messed it up. But no, it was the one we ordered: A cold, small very thin tortilla, with 4 pieces of meat, cheese, and 2 olives that had been chopped up. We were too hungry at this point to bother taking it back and by the time the movie finished there wasn’t any staff around. I have honestly just never been so shocked. Sure, inflation and what not - but that is just daylight robbery. Definitely ruined the experience.

Nice movie theatre, old style but with charm and a good selection of movies!

Only go here if a movie isn't on elsewhere - no heating, cold, generally 15 min. of adverts, the side lights in the cinema are intrusive, ice-cream almost melts before you reach your seat ......

Lovely cinema, comfy seats and great space to sit if you are early. Good selection of Arthouse films

Very tired and run down cinemas. The side lights in the cinema are intrusive, the aircon rattled away noisily the whole time, plus we had to sit through 20 mins of adverts beforehand (not trailers - adverts!). Not a pleasant movie-going experience.

Wicked the movie itself was 10/10, however this cinema is a 2/10. The side lights were super bright and flickering the whole time, I informed the manager about this, but he said "that’s how low they dim but I’ll fix it" Nothing came out of this and It’s not a pleasant experience especially for people with sensory issues. It was highly distracting and the popcorn was stale.