Next Gen Auckland Domain

I’m so glad I decided to join next Gen! There is no better place to unwind after a long day at work. Yesterday I went to the rooftop pool at 5pm, which would be considered peak times at other gyms. I had the pool to myself and got to watch the sun set! I’m really excited to try out the classes and the cafe. You get what you pay for and I second the recent reviews: highly recommend

Awesome gym & facility - I just wish the "cool plunge" pool could be turned into a proper cold plunge/ice bath style pool as it is hardly cold - it would be great to be able to do contrast therapy between the spa/sauna/steam room and the cold plunge pool! I'm confident many members would love this addition. Cheers

Not clean. Too expensive for this messy gym. People don’t put them away. The gym staff don’t even care. I told the gym staff I don’t like the messy gym. She just said ok. Now I don’t have any expectations. Cancellation fee is $500. Ridiculous. Many people are using their phone in the pool area. Makes me feel uncomfortable. P.S. I went to the reception to talk about the phones in the pool. They said " Trust People " I’m DONE! I can’t believe it! I told my clients and friends about what they said. Everyone said " unbelievable " I would like to cancel my membership free. This is not what I expected!!!

Worst service ever!!!!!! My friend recommended me this gym~ first impression was really good. Love it. Hence, sign up as a family of 5 and recommended my parents to sign up at the same time. At the time, it was their promotion period - a family sign up will get $100 credit to spend in house. This is when the worst nightmare happen~ such a big brand gym but their Admin was horrific. It took them 2 months to load that credit into our account with numerous follow ups which was a burden to us. During the follow ups,Tom one of the sales promised that he will give another $50 credit on top of the $100 as a token of apology cause it took them ages to process it - this was thru a phone call. We believed him, gave him time to process it - it's been another month since that phone call but NO ACTION WAS TAKEN. We followed up in person - He PROMISED he will do it. Please do your work~ it's really a bad impression for customer to keep following up tiresomely and nothing has been done. DOES IT NEED ANOTHER 2 MONTHS FOR THE APOLOGY TO BE DELIVERED? I think if your company is sincere in apologising then the action will be taken immediately.

Today, my partner and I decided to try out the Sunday tennis class, and unfortunately, it was a disappointing experience—not because of the class itself, but due to the incredibly unhelpful and rude receptionist. When we arrived, we asked the black-haired receptionist lady where the class was held. She casually said, "Oh, in front of the indoor court," without offering any further directions or assistance. Confused, we wandered around the facility trying to find the indoor court ourselves but had no luck. We went back to her and asked the same question again, hoping for clearer guidance. Her response? The exact same phrase: "In front of the indoor court." No pointing, no effort to explain, just a blank stare as if we were supposed to magically know where it was. When we explicitly told her we had no idea where the indoor court was, she just stood there, staring at us, making no attempt to help. Thankfully, a kind member noticed our struggle and took the time to walk us to the court. Meanwhile, the receptionist just stood there, doing nothing. Her lack of basic customer service skills and arrogant attitude completely ruined our first impression of the place. We were initially planning to sign up to the gym, but after dealing with her, we’ve decided not to. It’s a shame because the tennis coach, Maco, was lovely and very helpful. However, one great coach can’t make up for such poor customer service at the front desk. If you’re considering this place, be prepared to deal with unhelpful staff—unless you’re lucky enough to avoid the receptionist altogether.

Been here for just over a year. Fantastic place to be for exercise, socialising and relaxing. Sauna and spa is awesome for recovery. I really enjoy the vibe and the community. If you are looking for somewhere to workout, relax and recover this is the go to place in Auckland!

It would be nice to have a some break with kids while doing my workout, I can trust to put my kids with next Gen crèche, Angie will look after them while I’m doing workout, sauna and enjoy the facility.