Jones Services

We had reason to claim a warranty repair on our Smeg oven. Michelle dealt with me over the phone and her patience, kindness and diligence with me saw no end. She helped us get the repair sorted when we had a house full of guests and no oven and I was just about to pull my hair out ! I called the 0800 number to confirm an appointment for the next day ! A lovely man - Andrew ? - Delightful and helpful. Then Brian arrived ! What a tradesman ! he came out first thing the next morning, 7.30AM ! He was polite, friendly, efficient and even taught me a thing or two about our oven. We have owned a business for the last 20 years and pride ourselves on customer service, I can honestly say that we have NEVER encountered a business before where everyone we dealt with even from different departments were the cream of the crop.

The technician called out to repair my dishwasher (Brian) was excellent. A great communicator who went above and beyond with his work. He is a real asset to your business

Made a booking - happenned to be around Easter so had to wait over a week - OK. They never turned up. Replied to the reminder text from the day before - no response. Phoned up in working hours - no answer. Left an online booking request again - no response. Like dealing with a brick wall. No stars

Joseph from Jones Services is the best technician I have ever met. I really appreciate his professional job and best advice. Cheers William Chen

Good Morning, This is just a thank you for the help I received when I called your office this morning. I am aware this review is not related to an actual repair or delivery; but still, when your phone call is received with genuine, informative and friendly discussion, that leads one in the right direction. You just have to say thanks a lot! Anna Pairama.

It's a five star rating from a very satisfied customer. It was not an easy task replacing the heating element in my Bosch dishwasher. Brett's experience and care was obvious and the repair was well done. The company is strong on communications and reliability.

Worst customer service I’ve ever experienced. I filed a service request stating the pump in our dishwasher was broken and gave them the brand & model information upfront. The technician diagnosed the pump was indeed broken but they do not support this model and advised us to source parts from their competitors. Charged us $180 to tell me what I already knew and no offer to install the pump for a minimal fee once I got the replacement as per their contract. I’ve tried calling multiple times and left multiple messages over more than a week with their answering service and never heard anything back.