ifurniture NZ @ Auckland

I am very disappointed with the warranty service. I purchased a high-quality bed for around $1,800, and within 10 days, the bed broke, particularly the headboard. I also noticed that the joints were coming apart everywhere. I submitted a complaint through their online portal, which has been frustrating and ineffective. I uploaded over 20 photos, but they claimed they were unsatisfied with the images because of issues with zooming in and out. Eventually, I decided to make videos of the damage and sent them to the email address listed on the invoice and their website. The portal is also linked to the same email address, but now they claim they cannot access my videos. After numerous follow-up calls for 1 month, they asked me to send the headboard to their shop at my own expense and to wait at least 5-7 working days for an inspection. They have not clarified whether they will return the bed to me afterwards. As a customer who invested $1,800 in this product, I am shocked and stressed over this experience. I have attached some pictures for reference so others can see the issues and share their opinions on the situation.

I recently shopped at iFurniture NZ and had a mostly positive experience. The store offers a wide range of affordable furniture options, especially great for people looking to furnish their homes on a budget. Their styles are modern, with plenty of choices for living room, bedroom, and office furniture.

I’ve purchased multiple furniture items from iFurniture and have been really impressed with the quality—especially for the price. The lounge couch is super comfortable, and the dining chairs and bar stools are sturdy and well-made. Assembly is required for some items, but the instructions are clear and easy to follow. Pick-up from their warehouse is quick and hassle-free, and everything comes with a 1-year warranty, which gives extra peace of mind. Overall, the service has been great and I’ll definitely keep coming back.

This furniture store offers affordable prices and excellent quality. The materials feel sturdy and well-made. The customer service, especially YoYo, was very patient in helping us check inventory and explaining everything in detail. They also offer free delivery for purchases over a certain amount, which is a great bonus. Highly recommended!

I bought a bookshelf from this store. It’s very convenient to use for my tea port collection, Thank you to the staff member Yoyo for your help! Very friendly service

Great support from Gly. I had to cancel my order due to long wait times. She provided me with excellent support with no hassle at all. Will definitely be returning to do business in the future.

We got some great outdoor furniture and a mirror at a really good price. Loved walking around the showroom. Really interesting furniture you don't see elsewhere. Easy to pick up from the warehouse. Nice service.