Skin Institute Takapuna

I write this review as a warning to anyone thinking of using them. I went for consultation to see a skin specialist. I waited for 10min in the room, before a dr came in and explained that, the specialist I'm meant to see today is not in, but I'll have a look, even though he's not the specialist. He looked at me for 30 sec before telling me he's not sure what it is, but we can cut it out, or we can reschedule the consultation so that you can see the specialist I was meant to see, I agreed to reschedule. 5 days later the issue had cleared up, therefore I didn't need the rescehdule consultation, and clearly didn't need surgery! now, years later, I find out I have a debt on my name. They put baycorp on me, demanding full payment for the "consultation". The lady I spoke to just ignored anything I had to say, just kept saying sorry it has in the notes you were recommended surgery and that the only way they drop the debt is if you pay it, so I agreed, its not worth my time and don't want baycorp on me. Having read some of these other reviews, I am not the first, they appear to operate more like a scam company. P.S. Look at their response, it's a copy and past reply. I have already paid, they made it very clear when I called they have zero intention to discuss further.

Dr Rajan is very professional and extremely skilled. All the staff are so lovely and helpful. Thanks for what you did for my wife , we very much appreciate it. Regards Kingsley & Hannah , Greymouth

Very bad experience with these guys, I called them to see if it was OK to check out one mole that I thought it would be a problem with it, but nurse on the phone decided to charge me a full price even when she heard that it was just a mole check up, so they charged me for a nurse visit an a doctor, when I turned up there the doctor only check on my mole for not even 15 minutes, no nurse needed me to check on me. Expensive, over priced 10 minutes visit or charging wrong. I contacted them back about it, but manager responded as it was OK the full price. Never again I'll visit this skin institute again. No recommend at all.

I went to this clinic for keloid treatment, and it was an absolute disaster. They made me book an appointment claiming they treat keloids and offer steroid injections. But when I met the doctor, Dr. Patel , he straight-up admitted he had NEVER treated a keloid before and had no clue what to do about it. Yet, they still had the audacity to charge me $400 for this nonsense. I get that their consultation fee is $400, but I only agreed to pay that because they claimed they treat keloids and had some kind of solution! Turns out, that was a complete lie. What kind of consultation is this? I paid $400 just to be told, "I can't help you." Are you serious? This feels like a blatant money-grab. As an international student, this is devastating. Every dollar I earn is hard-earned, and they completely wasted my time and money. This clinic is a joke. They booked me under false pretenses, didn’t offer any real help, and just took my money. If you're looking for actual treatment or expertise, don’t even bother with this place. They clearly care more about your money than helping their patients. Absolutely disgraceful!

This is my second visit to this clinic despite living in Whangaparaoa. Last year for a long overdue full mole check. And this year for the same. I’ve had Dr Vishnunadan both times and he’s great, as were the other staff. I ended up having two troublesome skin tags removed there and then and they organised it via Southern X for me. My appointment was at 1210 and I had been seen, moles checked and two large tags shaved off and back in the car by 1240. I see this clinic doesn’t have great reviews over others so I just wanted to give credit it where it’s due. I’ll keep going back here for my annual checks or any other issues as they do a great job. Thank you guys.

I wish I could give minus stars. So basically we got scammed at the Skin institute Takapuna.When the first time I called, they said that we can treat keloids and gave us the appointment and during our 3 min consultation Dr. PATEL said he has never cured it and we don't do it over here.DOESNOT HAVE ANY IDEAS. After this incident they charged us$400.00 I tried to reach the manager ( Priscilla Edgecombe) but the receptionist said that she has read your review and will get back to you, after multiple calls, she called back. She asked for 48hours for the solution and promised to call me back on Thursday and told me ( DONOT EXPECT MY CALL THE FIRST THING IN THE MORNING) NEVER RECEIVED ANY CALL AND HENCE THURSDAY FINISHED we received a causal email now that they have taken our feedback and it will take 10 business days to reply. Are you serious? Lies after lies If their manager is laid back what you gonna expect. I DONOT RECOMMEND ANYONE And we will share this experience to the community.

I had an appointment with Nadine this morning for a mole check. The appointment was booked very quickly using the online system, the reception staff were friendly and kind, my appointment was on time, and Nadine took time to explain next steps of care in a detailed and easy-to-understand manner. Definitely recommend if you need a free mole check done!