Choice Backpackers

Broken washing machines for days. When asking the reception they said to do it elsewhere, fine. In the afternoon I see a customer paying at the counter and using the downstairs laundry. When I ask why I was told that he was a long timer. How does that make a difference ? Manager is polite but the youngest woman is terrible at customer service. Other than that the place is fine and affordable but the 1 star is for the difference in treatment.

Enjoyable stay. Staff were professional but interactive in a way that reflected the fast turnover and fun of young, multinational backpackers. The only issue, which I brought to the attention of staff was the shower which regularly leaked and flooded the floor. Otherwise a good time, would recommend to travellers passing through as a central base

I've stayed at many accommodations in the past, but this was by far the worst. Everything was very dirty and I would never recommend staying here. If you are thinking about booking or have already booked, I strongly recommend canceling immediately and looking for another place. The bathroom and kitchen are filthy and overflowing with rubbish. The lounge is also dirty and smells of cigarettes. You have to hold your nose when passing through reception because it stinks. The staff also lacks cleanliness. There are no power sockets near the bed, no sockets in the eating area, and only a few in the lounge, but the lounge is smelly and noisy, so you wouldn't want to stay there for long. The lighting in the room is dim and you have to make your own bedding. Even if there are problems with the accommodation, they blame the guests instead of taking responsibility. The wifi is also unstable at times. I really don't recommend this place. It was my worst memory in Auckland.

This hostel is great if you want to be centrally located in Auckland. The rooms are comfortable, but the best part is the staff. Everyone is very friendly. I will definitely recommend

I just had an incredible stay at Choice Backpackers in Auckland CBD, and I can't stop raving about it! This hostel is perfectly located right in the heart of the city, making it super convenient to explore all the sights and attractions. The atmosphere is vibrant and friendly, with a great mix of travelers from all over the world. The common areas are spacious and inviting, making it easy to relax or socialize after a day of exploring. A special shoutout goes to Kim, the receptionist, who truly made my stay unforgettable. From the moment I walked in, she greeted me with a warm smile and made me feel welcome. Kim was incredibly knowledgeable about the area and provided fantastic recommendations for things to do and places to eat. She went out of her way to ensure I had everything I needed, whether it was helping with my luggage or giving me tips on public transport. Overall, Choice Backpackers is a fantastic place to stay in Auckland, and Kim's exceptional service really sets it apart. If you're looking for a friendly, clean, and well-located hostel, this is definitely the place to be! I can't wait to come back!

First time coming to Auckland a while back I stayed in a double room with a friend and didn’t have a great experience although we weren’t expecting luxury for what we paid. Got a small room looked nothing like the online photos it had no windows and no air conditioning, walls were paper thin could hear the people next to us clearly. Shared bathrooms were filthy, didn’t look or feel clean. The fridges were yuck and smelt, the whole place wasn’t the best vibe. Staff were okay I guess not much enthusiasm. Overall my experience wasn’t great but it’s different for everyone.

For a cheap hostel, you get what you pay for, however, $90 for a private room with shared bathroom, I wouldn’t have even paid that price. I booked this place for my friends last minute as it was the only option and the photos online looked okay. I went with them to check in. The lady (staff) I spoke to on the phone and another one we met in the elevator was somewhat abrupt with their attitude. The room was very cold with no heating, no opening window, bed was covered in thick dust we could see on our hand with one swipe, broken blinds that don’t block out any light, toxic black mould on the windows and frames and walls. Walls had average patched holes in them and the walls were made of thin and flimsy material, if you press them it bends. The bed only had a bottom sheet and a thin duvet so it didn’t appear warm at all. Unfortunately my friends just got changed and ready for the concert they were attending, and checked out and opted to drive a long way home late at night due to health concerns with black mould which should be the bare minimum of cleaning. They gave no refund for the 2 hours spent there despite us pointing out these issues, they gave no solution. Location was good as it’s close to the city so if you don’t care about any of the above then this is for you. I’ve stayed at many hostels throughout nz and internationally and this is the poorest standard place I’ve ever seen and is a disappointment of a representation of NZ hospitality standards.