President Hotel Auckland

We were deeply disappointed with our experience at this hotel. The hotel changed its name (from President to Edit) without any communication, making it confusing to find upon arrival. This lack of transparency was just the beginning. At check-in, we were met with an unnecessarily rude and unprofessional duty manager. Because I booked our room under my preferred name rather than my legal name, he refused to acknowledge my valid booking ID and went as far as to suggest it could be fraudulent—an offensive and completely unfounded accusation. He wouldn’t even look at my booking confirmation until I insisted several times. To make matters worse, the room we were given was not the one we booked. We had reserved a king bed, but were instead assigned a room with a queen bed and two single beds, without any prior notice or our consent. When asked to explain, the duty manager first blamed housekeeping for not having the original room ready (despite our arrival after 2 PM), then contradicted himself by saying there was a fault with the room allocation system. No apology—just a series of excuses and lies. When I pressed further about why we weren’t consulted before the room change, the manager lost his temper, became aggressive, and threatened to cancel our stay, saying he would refund us and that he didn't want us staying there at all. Inexcusable behavior from someone in a Duty Manager position. Thankfully, another staff member stepped in, calmed the situation, and kindly offered us an upgrade. We appreciated her professionalism, but by then, the damage was done. Honestly, she should be the duty manager, not someone who clearly has no understanding of customer service or how hospitality works. Even with the upgrade, the room itself was underwhelming. The bathroom and furniture were tired, the fridge was dirty, and there was rubbish under the bed. Cleanliness and upkeep were clearly not a priority. Save yourself the trouble—there are plenty of hotels in the CBD with better service and basic respect for guests. This experience was stressful, frustrating, disappointing, and unacceptable.

We stayed 3 nights in early April in a Superior room. The room was clean, large, included a kitchenette with microwave, refrigerator, & its own sink. Great, almost window filling view of the Sky Tower. There's a Woolworths grocery very nearby & on the same side of the street. Breakfast buffet was basic, but good & always included scrambled eggs, sausage, bacon, & beans. Staff was always helpful. Only downside was our room was next to the elevator. The noise was faint but you could definitely hear it operating. Didn't bother my wife, but I'm a light sleeper.

Staff were very helpful on front desk and cannot fault them at all. Do not stay in room 106 we walked in and it smelt like actual urine. Thankfully they moved us to 707 which was lovely. Bed was a double and like a rock, pillows were awful too. The one-bedroom apartment had been renovated which was nice. All and all i think you get what you pay for breakfast was a great addition but i wouldn't race to stay here again, Location is great, nice and close to everything. We did have a great view of the sky tower which was awesome. budget hotel and a very uncomfortable sleep

Positive: 3 blocks from the Sky City airport bus stop. Large rooms on the top floor which are quiet and have city views. Air conditioning. Tea and coffee making, fridge and microwave. Woolworths next door. Generally good wifi. Negative: Rooms weren't serviced so no replenishment of tea & coffee or other consumables. 10am checkout. Due to number of windows, room gets hot. Steep walk up hill to the Sky City airport bus stop. Furniture a bit sparse and dated.

鉄道駅、２種類の空港行きバス乗り場、フェリー乗場にも徒歩圏内。買い物、飲食店にも近くて便利。 部屋には電子レンジ付きのミニキッチンもあり助かる。スタッフの皆さんも愛想が良くて気持ちがいい。

LESS THEN AVERAGE! Shower running water was just dripping out, stayed for 2 nights but my hotel card stopped working after the first night which I was now stuck on the 5th floor laundry area, called the main desk constantly so began walking 5 srair flights to the main desk,spoke to the receptionist telling her my card stopped working which I had to walk down the staircase, constantly calling the front desk to which her reply was "Sorry I was speaking with a guest". That is absolutely terrible service! Never going back again!

Stayed one night to attend a show at the Civic. Could not fault it. Took a while to check in but our room was spotlessly clean and had everything we needed. Our tariff included breakfast. This was a simple buffet but again all we required. Chef Parmila even shared her mushroom recipe with me! Would stay again.