Urban Sales

Purchased the Linspire Ventus Chest of 7 Drawers, Natural from Urban Sales. 1. Staff were able to answer my questions regarding the product and pick up option. 2. Upon pick up staff were quick to respond and put my items into my car - thanks! 3. Drawers took 3 hours to put together by a professional kit set operator. 4. All screws and nails came in one large bag not individually packed and instructions were straightforward to read. 5. Drawers look amazing and true to size, however I will need to fold my clothes really small / tidy to be able to fit inside. 6. Drawers need to be push a bit to fully closed.

Highly recommend this store. I have brought a lot of kids furniture from here and it’s very good quality, and absolutely beautiful in their rooms.

Updated review. Although I was frustrated about the time it took to resolve the issue with the faulty parts, the customer service staff were always patient and friendly. In the end, we got there, and I guess that's the issue if replacement parts aren't always easily available. Quality of product is amazing though and best comparative price for higher end items . I would recommend them, even though I had issues with faulty parts. The frustration was that I had to wait so long. Initial complaint: Brought 2 desks over $2k and started putting it together to find both incorrect parts and defective pieces in the packing. Emailed for help on Jan 17th, and 21 emails later, still no assistance. Very nicely worded emails to suggest they are working on it, but they want me to take the unit back apart, and organise it's return so they can fix it. When I suggest I live 15mins away, and they could easily send someone; they are too short staffed to assist. No timeline for resolution. No solutions offered. No compensation or refund mentioned. Not one phone call to from management. Still have a half completed unit in my lounge with the school term started. Consumer guarantees act requires replacement / repair for faulty products, but nothing from the team suggests they are prioritising my issue. It's now 24th Feb. Very frustrating.

Very disappointment with product. Worst service. Bought entertainment unit. Not single label on parts during assemble. It’s very hard to follow without instruction. Also after install its doesn't open properly. Never recommended to any one. @urban sales

Urban Sales is amazing furniture for really affordable prices. We have both a futon and a bed frame, and both pieces are fantastic. The staff are friendly, and shipping was super quick. I 100% recommend Urban Sales if you need new, quality furniture.

Very very pleased with the Customer Service. I had an issue with my parcel, however it was sorted out quickly and efficiently. They were very happy to assist me in every way! Thank you. I highly recommend this Company.

Sadly another very poor experience for me same as the others recently. Paid $500+ for a new table to be deliver and arrived cracked in half. Have now had to email their customer service person Shaira 6 times in two weeks asking for an answer on replacing my order and have been repeatedly told she "has to wait for Management to get back to her. ". They have now stopped replying to me altogether and I’m left with a broken table and $500 poorer. Terrible service from the start leaving me very frustrated and unhappy, still holding out hope they will do the right thing and give me an answer on how to make this right.