Whitcoulls Botany

Very tidy inside the store and out. Got two glue sticks. I just wanted to say that strangely, a man just happened to call me a "mam" two times when it’s common sense I’m not female . I’ve never had anyone call me a girl before this is the first time.

Nice store. Well stocked, spacious and friendly staff. I was looking for quality notebooks and ballpoint pens. They had good options for each.

Excellent book choice and wide range of stationery. Lots of children toys and games. Also Educational material. You can spend hours in the shop.

I queued up following others, but when it was my turn, I was told this was not the correct line and was directed to another one. Assuming I had made a mistake, I immediately moved to the new line. However, after I left, the cashier proceeded to serve the people behind me. When I inquired about this, my concerns were completely ignored. This experience left me feeling both frustrated and disappointed, especially as I had my child with me. The staff here are extremely rude and unprofessional…

Great selection of books but would be good to have some Seating readily available in store while considering books

We were picking out books to purchase when a staff member came out to accuse our three year old of standing on books. At the time she was sitting beside my wife reading a book. We hadn't seen her stand on any books and any books she took down to look at she returned neatly. But we said okay and promised we would ensure she doesn't stand on any books. The employee continued to go on about other things our daughter was apparently doing, like sitting on the little step at the bottom of the book shelf to read. No matter how many times we said we understood and we would ensure it doesn't happen again the employee continued to go on and on about it. We promptly left and returned the $200 worth of books we'd picked out to purchase. We often like going to book stores and looking through the books to choose which ones we'd like to take home but apparently whitcoulls botany doesn't accommodate toddlers. Not a thing had been left out of place by us, so perhaps it was the fact we'd allowed our toddler to touch anything at all. Might pay to remember that toddlers also have a right to exist in a store and browse books as we adults are allowed to do. Not sure what the employee was trying to achieve continuing to rant at us. We went to another book store to make our purchases.

To the young woman that helped me today, I hope you had a great day as you definitely made my day. Thank you for finding the book I was after, your friendly customer service and smiling when I found it funny it was in the mind, body and spirit section.