When it comes to safeguarding your future, finding a trusted insurance professional in Auckland is essential. With a plethora of options available, individuals and businesses alike seek out experts who can provide tailored advice and comprehensive coverage. These knowledgeable advisors not only help clients understand their insurance needs but also guide them through the complexities of various policies, ensuring peace of mind in an ever-changing environment.
The landscape of insurance specialists in Auckland is rich with talent, featuring individuals who excel in delivering exceptional service and personalized solutions. Their extensive experience and deep understanding of the local market empower them to support clients effectively, whether it’s for personal, property, or business insurance. By focusing on the top professionals in this field, one can discover the best choices to navigate the intricate world of insurance with confidence.
Discover 10 outstanding options for insurance agents in Auckland
Here are 10 outstanding options for insurance agents in Auckland based on value for money:
Address
AIL of New Zealand Ltd. 2165 Great North Road, Avondale, Auckland 0600, New Zealand
Business Hours
Monday: 09:00–16:30
Tuesday: 09:00–16:30
Wednesday: 09:00–16:30
Thursday: 09:00–16:30
Friday: 09:00–16:30
Saturday: Closed
Sunday: Closed
Rating
9.7 (+ 1296 reviews)
AIL of New Zealand Ltd. offers an exceptional insurance service that prioritizes customer satisfaction. The team is known for being professional and knowledgeable, ensuring that clients feel comfortable and informed throughout the process. Their dedication to addressing concerns and providing tailored solutions truly makes a difference.
What sets AIL apart is their commitment to maintaining consistent premiums, which provides clients with peace of mind for the future. The attentive and friendly approach of their advisors fosters trust and reliability, making it easy for anyone to navigate their insurance needs with confidence.
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Online appointments
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On-site services
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Customer Reviews
I highly recommend AIL, especially Craig Fernandez! They went above and beyond by scheduling our consultation on a weekend, which made the whole process so much easier to manage around our busy schedules. Craig was professional – knowledgeable and friendly. My husband and I both walked away with insurance packages that we’re genuinely happy with. What truly sets AIL apart for us is the guarantee that premiums will always stay the same, giving us peace of mind for the future.
Angelina Tumanako (☆ 5/5)
My mother and I had the most wonderful meeting with the lovely Mele Makaui this evening. It was such a pleasure to meet her via Teams. Mele’s very professional, kind and supportive manner was very much appreciated. She helped with all our enquires and made us both feel at ease. Mele is a great communicator, she took her time explaining matters and solving issues. English is my mothers second language, and it was amazing for me too see how Mele took her time making her feel included and safe throughout the conversation. We are both so grateful and happy for all her help. Thank you so much Mele. We appreciate your hard work!
Debra Benson (☆ 5/5)
Been with AIL for 20 years now and did a review with Craig Fernandez. Found him to be very thorough and explained points clearly. Also find their pricings better than other options I’ve checked from time to time.
Shona Murdoch (☆ 5/5)
We recently signed up for a new AIL insurance policy, and the entire process was smooth and stress-free thanks to Andrew, our financial advisor. He took the time to explain everything clearly, answered all our questions with patience, and helped us find a policy that truly fits our needs. It’s great to work with someone who is knowledgeable, professional, and genuinely has your best interests in mind. Highly recommend!
John Paul Laguilles (☆ 5/5)
Couldn’t recommend Craig Fernandez enough, he explained everything in so much detail that it covered a lot of the questions I had in the back end that I was worried I’ll forget at the end when he was done talking (he answered these along the way) he also checked in a lot throughout our call to check if I was okay and baby was okay (I just had a baby) and also answered in depth any questions I had. Over all recommend him and glad to have him as our financial advisor for this sign up process
Samantha Tu'ima (☆ 5/5)
Hi , myself, my son and husband have been with AIL since 2003 we have been fortunate to have Mama Atetu look after us over the years I have had the pleasure of requesting a home visit and they still send agents to answer our questions face to face I am old fashion and need someone in person so grateful Mama still comes out to see me when I need her to. Thank you AIL for great customer service and always reminding me of our benefits.
Meriana Abraham (☆ 5/5)
I recently had the pleasure of working with Craig Fernandez from AIL regarding my insurance policy, and I couldn’t be more satisfied with the experience. From our first interaction, Craig demonstrated exceptional professionalism and a clear understanding of the intricacies of the insurance policy.
What impressed me the most was his ability to explain complex concepts in a way that was easily understandable. He took the time to address all my questions and concerns, ensuring that I felt confident in my decisions. His thorough knowledge and commitment to customer service truly set him apart.
If you are looking for an insurance agent who is not only knowledgeable but also genuinely cares about providing the best service possible, I highly recommend Craig Fernandez. He is the best in the business and made my insurance experience a breeze!
Thank you, Craig, for your outstanding support!
Emeline Pupunu (☆ 5/5)
Address
Elan Insurance Brokers 1 George Street, Newmarket, Auckland 1023, New Zealand
Business Hours
Monday: 09:00–19:00
Tuesday: 09:00–19:00
Wednesday: 09:00–19:00
Thursday: 09:00–19:00
Friday: 09:00–19:00
Saturday: 09:00–19:00
Sunday: Closed
Rating
9.2 (+ 106 reviews)
Elan Insurance Brokers offers exceptional service, making the often daunting process of securing insurance straightforward and stress-free. Their team, particularly Oliver, is known for being incredibly knowledgeable and responsive, ensuring clients feel confident in their decisions.
Clients appreciate the personalized attention they receive, with thorough explanations of coverage options tailored to individual needs. This commitment to understanding client priorities sets Elan Insurance Brokers apart, making them a top choice for anyone seeking reliable insurance advice.
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Online appointments
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On-site services
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Wheelchair-accessible car park
Customer Reviews
Working with Oliver from Elan Insurance was a breeze. He worked out the details that best suited my situation and delivered. His communication was outstanding and being able to relate on a personal level was great. I would highly recommend using Oliver for any of your insurance needs.
Jake Smith (☆ 5/5)
Elan Insurance Brokers were fantastic throughout the whole process. Oliver was very helpful and took the time to explain all our health insurance options. He patiently answered all our questions and made everything feel simple and stress-free. I’d definitely recommend them to anyone looking for reliable and friendly insurance advice.
Shetu kasundra (☆ 5/5)
Absolutely outstanding service from Olly! He made the whole insurance process quick, easy, and completely stress-free. From start to finish, he was incredibly professional, well-informed, and took the time to explain everything clearly. We felt confident in every decision thanks to his guidance. He was efficient, responsive, and genuinely cared about getting us the best outcome. Highly recommended—Olly is the kind of broker everyone hopes to find!
Jonathan P (☆ 5/5)
We have used Oliver and he was very easy to deal with. He assisted us in setting up our life insurances considering our circumstances and priorities at the moment. All requests are taken care of in a timely manner. Highly recommended to anyone looking for any personal insurances.
irene pokais (☆ 5/5)
I had an outstanding experience working with Oliver at Elan Insurance Brokers. Oliver was incredibly knowledgeable, responsive, and took the time to thoroughly explain my policy and coverage options. I recently needed urgent advice regarding my health insurance, and despite the short notice, Oliver went above and beyond to provide clear, detailed guidance that helped me make informed decisions before my doctor’s appointment. If you’re looking for a reliable and trustworthy insurance adviser who prioritizes your needs, I highly recommend Oliver!
Robyn Brauer (☆ 5/5)
Thank you, Oliver, for being our insurance broker. After obtaining my visa, I was searching for a reliable medical insurance provider. I got in touch with Oliver at a BNI meetup, and he was incredibly responsive, took the time to listen to my questions, and provided clear and prompt answers. I truly appreciate the professional and friendly service. Looking forward to working with Oliver and Elan Brokers in the future!
Buddhima Wijeweera (☆ 5/5)
Amazing brokers! Oliver went above and beyond to really understand what we needed and helped get the best price with quality insurers. Highly recommend!
Michelle Halvorsen-Jones (☆ 5/5)
Address
Star Insure 2 Reg Savory Place, East Tāmaki, Auckland 2013, New Zealand
Business Hours
Monday: 08:30–17:00
Tuesday: 08:30–17:00
Wednesday: 08:30–17:00
Thursday: 09:00–17:00
Friday: 08:30–17:00
Saturday: Closed
Sunday: Closed
Rating
9.1 (+ 491 reviews)
Star Insure offers an exceptional experience with their efficient service and responsive staff. Customers can expect quick turnaround times for claims, making stressful situations much more manageable. The professionalism demonstrated by their team truly sets them apart in the insurance industry.
With a focus on customer satisfaction, Star Insure ensures that every detail is meticulously handled. Their commitment to providing reliable and effective solutions is evident, and many clients have expressed their gratitude for the support received during crucial times. Highly recommended for anyone in need of insurance services.
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Wheelchair-accessible car park
Customer Reviews
Have had a windscreen claim and another claim for accident and Star was brilliant to deal with. All staff were quick to reply and got the claims approved very quickly. Keep up the good work guys. And highly recommend Star Insurance. Top class service
Vance Hibberd (☆ 5/5)
My motorhome broke down an hour from home. Rang Roadside Assistance on Star Insurance contact number. Great communication and a very quick turnaround to get my camper towed home. What a stressless operation from start to finish. I highly recommend Star Insurance
Margaret Muir (☆ 5/5)
Don’t recommend at all, especially if you are backpacker or traveler. They scammed me with their roadside option I payed for 6 months and they canceled it after 3 months in their system. My battery died on the eastern weekend and I had to call on the roadside emergency number for them to help me. They told me I had to pay for it since they see my contract is expired. I tried to explain to them that I payed for 6 months, proposed to send them my contract but they didn’t want to hear anything – they told me I had to wait until Tuesday (after Easter). My car window was open and it was raining so I couldn’t wait. They assured me they are gonna check with the insurance on Tuesday and pay me back if my contract was okay. On Tuesday they sent me a text telling me it was cancelled and after sending more than 120$ on calls to them and sending my contract it appears they were wrong and I was still insured!! Since then, no news and I’m still waiting on a refund that’s never gonna come. Most probably they took advantage that i left the country and that I cannot call them again. I’ve came accross good and honest people all the way during my trip in nz, guess this company is an exception.
Camille Gangloff (☆ 1/5)
I’ve recently had the pleasure of working with Star Insurance, and I can confidently say they are an exceptional company to deal with. From start to finish, their professionalism, clear communication, and streamlined processes made the experience seamless and efficient.
Their team is incredibly organized, responsive, and easy to work with, ensuring that every detail is handled with care and precision. It’s refreshing to collaborate with a company that truly values quality, reliability, and the relationships they build with their partners.
Star Insurance stands out as a company committed to excellence, and I highly recommend them to anyone seeking top-tier service in the insurance industry. I look forward to continuing this partnership and seeing the great results we can achieve together!
Phillip Broadbent (☆ 5/5)
I have been with Star Insure for my RV Motorhome, and I had an awning replaced. I found them very efficient to deal with. I would Highly reccommend them.
nic Robertson (☆ 5/5)
Really happy with our dealings with Star Insurance. We have had 2 claims this year on our motorhome and in both cases, the ease and speed of the process has been amazing! Thank you Star for being there for us when we needed you.
Patricia Orange (☆ 5/5)
We have recently had a new windscreen claim with Star Insurance. It was an integrated A Class motorhome. It was difficult to source the windscreen and find someone to change it. Bernard from Star was great sticking with us and suggesting options. Thanks Star Insurance.
Mike Walters (☆ 5/5)
Address
Blanket Insurance 22 Dundonald Street, Eden Terrace, Auckland 1021, New Zealand
Business Hours
Monday: 08:30–17:30
Tuesday: 08:30–17:30
Wednesday: 08:30–17:30
Thursday: 08:30–17:30
Friday: 08:30–17:30
Saturday: Closed
Sunday: Closed
I had an exceptional experience with Blanket Insurance. Their team was knowledgeable and responsive, ensuring that all my questions were addressed promptly. The process was seamless, making it easy to find the right coverage for my needs.
The level of customer service was outstanding. I felt supported throughout the entire process, which is often daunting. I would highly recommend Blanket Insurance to anyone seeking reliable and efficient insurance solutions.
Customer Reviews
Zach was really helpful. Fast to respond to me and didn’t have to go back and forward lots of times. He listened and updated as required with no issues. Very thorough, friendly and a pleasure to deal with. Made what can be a challenging experience easy. Thank you
Jennifer Duncan (☆ 5/5)
Jay at Blanket Insurance was one of the most helpful, organised & efficient service providers we have dealt with during this project. We will definitely be recommending Jay to anyone who wants to work with an excellent broker. Thank you Jay 🙂
Annie & Richard
Annie Conza (☆ 5/5)
Great service! Mitchell Power helped me along the process, it was super simple and we had a great chat whilst doing it!
Mitch not only found me a cheaper policy with better excess rules but also clearly explained the differences in the policies and the benefit of having an adviser by your side at claim time.
Would 100% recommend Mitch & the team at Blanket.
marcus ridgway (☆ 5/5)
From our initial conversation with Zed he has been friendly, very knowledgeable about all products, has had great communication and made the whole process easy and efficient. He supplied us with great quotes, was happy to answer all our questions and talked us through the acceptance process. We will be recommending Zed and Blanket Insurance.
Michelle McKelvie (☆ 5/5)
So far so good. Renewing the policy is simple and efficient. I haven’t had to make a claim as yet so cannot comment on that process.
Sharlene Phillimore (☆ 4/5)
Smooth and easy process! Great communication every step of the way. Felt secure, supported and like our needs were listened to and met. Thanks team!
Tiahli Curran-Hogg (☆ 5/5)
Zac has been brilliant, fast and efficient service. The ease in which we got full cover for our new home and contents was amazing.
Thank you.
DCL (☆ 5/5)
Address
Central Park Level 2, Building 8/660 Great South Road, Greenlane, Auckland 1051, New Zealand
Business Hours
Monday: 08:30–17:00
Tuesday: 08:30–17:00
Wednesday: 08:30–17:00
Thursday: 08:30–17:00
Friday: 08:30–17:00
Saturday: Closed
Sunday: Closed
Classic Cover Insurance offers exceptional service tailored for classic car enthusiasts. Their team is known for its outstanding communication and dedication to ensuring clients receive the best possible coverage. With competitive pricing and a personalized approach, they make the insurance process seamless for car lovers.
Their commitment to customer satisfaction is evident, as they provide prompt responses and assist clients with any inquiries. This level of professionalism sets them apart from competitors, making Classic Cover a highly recommended choice for anyone seeking insurance for their prized vehicles.
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Wheelchair-accessible car park
Customer Reviews
An awesome company who stand behind what they do and have top communication. With classic cars you cant get better service at a better price. With repairs and claims they work with you personally and professionally. We have 3 cars with them and would highly recommend them.
mel duggan (☆ 5/5)
Best insurer of classic and exotics in NZ in MO.
It,s finding the right repairer that can both repair and finish to the standards befitting of the vehicle as and who understands the processes to achieve as per factory.
Too many repairers use the excuses that the insurance company has not allowed enough to achieve the expected result .
Phil Bradley (☆ 5/5)
I find Classic Cover insurance very good for my needs haven’t had to claim anything but I’m sure it would be a breeze
Steve Rossiter (☆ 5/5)
I have used Classic Cover for several years and found their response to enquiries very prompt. Prices are extremely competitive and they give you plenty of time to arrange a renewal. Staff have been very friendly. Fortunately I have not had to make a claim so have no views on their process.
Denys Searls (☆ 5/5)
Highly recommend if you have your pride n Joy’s like us and the staff at classic cover was awesome and guided me through the process. Totally worth having our cars with a good company that understand car people
Natasha Briscoe (☆ 5/5)
Fantastic service with friendly communication. This type of customer service puts companies ahead of competitors. Well done
Robyn Dickie (☆ 5/5)
Easy to deal with and set up the kind of policy I wanted for my weekend car. Haven’t had to make a claim but I’m sure that if I ever have to it will be handled just as efficiently. Well worth contacting if you need insurance for a special car.
John D (☆ 5/5)
Address
Rothbury Insurance Brokers North Shore 7 Auburn Street, Takapuna, Auckland 0622, New Zealand
Business Hours
Monday: 08:30–17:00
Tuesday: 08:30–17:00
Wednesday: 08:30–17:00
Thursday: 08:30–17:00
Friday: 08:30–17:00
Saturday: Closed
Sunday: Closed
Rothbury Insurance Brokers North Shore provides exceptional service that truly prioritizes client satisfaction. Their team is responsive and dedicated, ensuring clients feel supported throughout the entire insurance process. The professionalism displayed by their brokers instills a sense of trust and reliability.
Clients appreciate the efficient communication and timely updates, making the experience smooth and stress-free. With a focus on achieving the best outcomes, Rothbury stands out as a top choice for anyone seeking quality insurance solutions.
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Customer Reviews
Narissa is my commercial broker, and I highly recommend her. She’s easy to deal with. Super efficient and works to get the best results for you.
Rachel Tweedie (☆ 5/5)
Thanks for the great service Narissa and for saving me money and saving me time and stress!
Claire Sculpt (☆ 5/5)
Rothbury are a great company,and having Narrisa as my contact gives me peace of mind.I highly recommend the combination .The Best.
Bruce HOWLEY (☆ 5/5)
Excellent claims service and quick response times. Communication and updates timely and informative.
Carolyn Smith (☆ 5/5)
great to deal with, friendly, fast, simplified the process for me
Angeline Thornley (☆ 5/5)
Great effort in communication even though I didn’t claim for damage, Beth Worthington was very patient with my slow response. Will continue to use this insurance brokerage.
carl mo (☆ 5/5)
Maddy, thank you for your advice, professionalism and patience.
Buster Young
Buster & Trish Young (☆ 5/5)
Address
Insurance Market Collective 393B Remuera Road, Remuera, Auckland 1050, New Zealand
Business Hours
Monday: 08:00–19:00
Tuesday: 08:00–19:00
Wednesday: 08:00–19:00
Thursday: 08:00–19:00
Friday: 08:00–17:00
Saturday: Closed
Sunday: Closed
Insurance Market Collective offers an exceptional service that simplifies the often complicated world of insurance. Their team is knowledgeable and provides clear explanations, making it easy for clients to navigate through various policies without feeling overwhelmed. The responsiveness to questions and willingness to assist throughout the process stands out significantly.
What truly sets them apart is their commitment to understanding each client’s specific needs and budget. This personalized approach ensures that clients feel valued and supported, making the journey toward finding the right insurance both stress-free and efficient. Highly recommended for anyone seeking reliable assistance!
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Online appointments
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On-site services
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Wheelchair-accessible car park
Customer Reviews
I had an absolutely fantastic experience with Insurance Market! From start to finish, the application process was incredibly easy and user-friendly. I was pleasantly surprised by how quickly I was able to compare different insurance options, get quotes, and complete my application – all in just 30 minutes.
The interface is clean and intuitive, with clear instructions at every step. I didn’t feel overwhelmed at all, which is a rare thing when dealing with insurance! Everything was laid out in a way that made sense, and I really appreciated the transparency in pricing and coverage options.
I would highly recommend Insurance Market to anyone looking for hassle-free insurance. Whether you’re new to this like I was or have dealt with providers before, this company makes the entire process smooth and stress-free. Thanks guys.
Nicole Brown (☆ 5/5)
Johny and his team at Insurance Market Collective are awesome to work with. They make the process easy to understand, are always there to answer any questions and help break things down when you get mixed up with all the different policies and insurance jargon. They recently helped us switch to a different provider that was more in-tune with our changing needs and budget, and we really felt looked after. I would 100% recommend working with this lovely team of people.
Steffi Davis (☆ 5/5)
Johny and Savannah are an awesome team to work with! They helped me find the right insurance cover for my family and explained the process clearly every step of the way. I would highly recommend them.
Daniel Tooley (☆ 5/5)
Johny Winstone is a phenomental adviser! I had some issues with my health insurer and he really had my back during the entire process. He and his wonderful team (Savannah and Laine) always maintained a line of contact so I always knew what was going on. He provided in depth explanations and gave me all my options, while still taking into account my own preferences.
Sian Mullen (☆ 5/5)
Savannah and Johny made the process so easy to sort the insurance we needed prior to moving into our first home. I genuinely could not recommend them enough as they really made a complicated process seem so simple & were so responsive to any questions we had.
Freya Lockyer (☆ 5/5)
Johny is great to work with. Really personable and communicative – great at explaining in detail and will work with you to tailor the right plan for you. Would highly recommend!
Sarah Shrosbree (☆ 5/5)
My experience at Insurance Market Collective has been really positive, and Johny Winstone has been very helpful and understanding of my tight budget. Highly recommend!
Michelle Curran (☆ 5/5)
Address
MakeInsure – Insurance Broker Auckland 206 Beach Road, Campbells Bay, Auckland 0630, New Zealand
Business Hours
Monday: 08:30–17:00
Tuesday: 08:30–17:00
Wednesday: 08:30–17:00
Thursday: 08:30–17:00
Friday: 08:30–17:00
Saturday: Closed
Sunday: Closed
MakeInsure – Insurance Broker Auckland provides exceptional service with a personal touch. Their knowledgeable team, led by Scott, ensures that clients receive tailored solutions to meet their unique insurance needs. The attention to detail and responsiveness to queries truly sets them apart in the industry.
Clients can expect a stress-free experience when navigating insurance options. The focus on understanding individual situations and providing comprehensive advice makes MakeInsure a top choice for anyone seeking reliable insurance guidance. Highly recommended for peace of mind in managing insurance matters.
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Online appointments
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On-site services
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Wheelchair-accessible car park
Customer Reviews
Scott is the most remarkable professional we have ever dealt with in terms of insurance. Scott advised us 4 years ago to consider private health insurance. He was very clear how this would assist us should we ever encounter a major issue. About 6 weeks ago my husband was diagnosed with cancer. 3 weeks after diagnosis he had his first surgery – a 12 hour procedure – many scans, specialists, and incredible support. Every single procedure was immediately approved and when I had a small hiccup Scott sorted it within 15 minutes. Scott has been our life saver. I highly recommend snd encourage people to make use of his services!!
Tersia Tegmann (☆ 5/5)
I have just recently dealt with Scott for a review of my insurance policy due to having our first child. Scott was very professional and helped us out with making sure we had adequate cover in place to protect our new situation. I have been a client of Scott’s for 4 years now and I would definitely recommend him.
Kris Haak (☆ 5/5)
Setting up life insurance was very easy with Scott. My fiancé and I were blown away with his attention to detail and the way he tailored our insurance to our family’s specific needs. He explained things for us in simple terms, was always prompt to reply to calls/emails and nothing seemed too much bother for him. Wouldn’t go anywhere else for insurance advice.
Jaime Wilkinson (☆ 5/5)
Make Insure was recommended to us and I can clearly see why. Scott was clear and informative from the first meeting. Any queries or questions we have had about the products have been promptly explained. Scott has tailor made a package to suit our family and is very flexible if our situation changes. We see ourselves working with Scott for many years to come.
Danielle Eastabrook (☆ 5/5)
Scott has worked with us on a number of insurance issues now and has always been helpful, professional and reliable. He hasn’t tried to sell us anything we didn’t need – in fact, the opposite. No questions have been too hard or too silly and he always comes back when he says he will. We would happily recommend his services.
Heather Brooks (☆ 5/5)
Scott has been an amazing support for us. His advice, promptness and care is second to none. we are very grateful to have Scott as an adviser with our insurance and would highly recommend him to anyone.
Nigel Abercrombie (☆ 5/5)
Scott helped us navigate our way through life insurance to ensure we were getting the best package to suit our needs. He was there to explain and guide us through every step, making the whole process so simple. Would highly recommend to anyone looking to sign up or switch to another insurer.
Georgia Coleman (☆ 5/5)
Address
Cactus Insurance 22 Dundonald Street, Eden Terrace, Auckland 1021, New Zealand
Business Hours
Monday: 08:30–17:30
Tuesday: 08:30–17:30
Wednesday: 08:30–17:30
Thursday: 08:30–17:30
Friday: 08:30–17:30
Saturday: Closed
Sunday: Closed
Cactus Insurance offers an exceptional experience for clients seeking reliable insurance solutions. Their team is knowledgeable and dedicated, ensuring that every aspect of the process is handled with care and efficiency. Clients can expect prompt responses and clear communication throughout.
With a focus on customer satisfaction, Cactus Insurance goes above and beyond to tailor policies to meet individual needs. Their commitment to finding the best options available is evident, making them a top choice for anyone in need of insurance services.
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Customer Reviews
Nathan was great to deal with – communicated clearly, responded quickly, and really knew his stuff. Super helpful throughout the whole process. Highly recommend!
Cooper Lambert (☆ 5/5)
We are plumber and have used cactus for insurance services, vehicle, public liability, tools etc for 2 years now and I could not recommend them enough. The whole process has always been seamless thanks to our broker Nathan who is always picking up the phone, dealing with claims instantly (even on Friday afternoons), chasing the best deal for us and loading new insurance into the system right away mainly for vehicles. Nathan’s communication is always straight forward, quick and easy. Very happy with the service so far. Cheers
Bryn Jones (☆ 5/5)
Kenneth is very knowledgeable and efficient when it comes to modified cars. He has a good understanding of the modify car parts which allowing him to provide quick and accurate quotations. It’s always great to have someone who is both skilled and responsive! Thanks for helping me get my Civic Type R insured. I really appreciate your assistance
jason law (☆ 5/5)
I cannot recommend Nathan from Catcus enough. He’s been incredible to deal with, a problem solver and really cared about our situation. Thanks so much!
Caitlyn Cordery (☆ 5/5)
the best insurance provider. no hassle at all.. they find the best price in market for your business.
i have find them very best trade insurance brokers. I am so Glad that my company has back i do not have to worry about claim or any matter. thank you so much.
Darshan Shah (☆ 5/5)
Wayne was incredibly helpful, we needed a quote very quickly and he turned one around in no time at all. He was friendly and professional, and made everything easy to understand. Highly recommend working with him.
Sam Thomson (☆ 5/5)
Jill and Ilan from Cactus Insurance have been amazing. They have walked us through the insurance process step by step and explained every detail. Their professionalism and enthusiasm has been second to none. They’ve managed to save us hundreds of dollars in the first year. They are no doubt the best brokers we have worked with. Thanks again!
Dagmar Bee Klein (☆ 5/5)
Address
Vero Insurance New Zealand Limited Level 14/48 Shortland Street, Auckland Central, Auckland 1010, New Zealand
Rating
5.7 (+ 140 reviews)
Vero Insurance New Zealand Limited has left much to be desired in terms of customer care. The lack of timely responses and clear communication has caused significant frustration among clients. Many have reported long delays in claim processing, which undermines the very purpose of having insurance coverage.
It is disheartening to see a company that should prioritize client satisfaction fall short in delivering efficient service. With numerous complaints about slow processing times and inadequate support, potential customers might want to consider other options for their insurance needs.
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Customer Reviews
Service is disgraceful, Vero Has Absolutely no regard for customer service.
Being a consumer affairs manager for over 20 years, they have no regard for clients, even after asking Cheryl from property claims why their service so slow, her response was she sees nothing wrong with it, no empathy or sympathy in totality, which is one of the main emotions required when working with clients.
20 days and still waiting for a claim to get processed for a simple household appliance.
It’s like they play a game, send an email, wait for the client to respond, and then wait two days to respond.
Won’t recommend them as a service provider and will definitely be looking for a a different service provider,
Rather tragic
0 for service!
Eugene Adams (☆ 1/5)
Have full insurance, person hit my car end of November, claim was accepted December 3rd, but can’t get my car repaired because there collection people are finding it hard to contact the party at fault – even though everything was provided to them – including police report. Has been nearly 3 months now… shocking! What is the point in paying for insurance at this stage. DO NOT RECOMMEND AT ALL.
N Jones (☆ 1/5)
-100 star
Useless poor Insurance, scamers
They have to changed the Name VERO insurance to ZERO insurance ltd.
Someone damaged my car in December. I have filed police report and lodge claim with AMP. In February I received an email says your car repairs has been approved. After a day panel beater called me and said the hybrid Battery is failed and your insurance didn’t cover hybrid battery. Same day I called to AMP asked them the reason like how the battery is failed. They said because of wear and tear your car battery is failed it’s not failed suddenly. If not failed suddenly then give me the reason wear and tear is not the reason. They didn’t gave me a proper reason how the hybrid battery is failed. I haven’t done anything someone damaged my car and they said you have to pay for it. I told them I don’t what was happened or how it’s happened I need my car in working condition.
They offer me $500 for cash settlement. I bought the insurance last year they valued my car $12000.
I provided proof for regular service she said proof don’t consider because it’s not show the mechanical report.
WORST EXPERIENCE
Meet Patel (☆ 1/5)
Sheryl needs to be fired! This org takes 10 years to reply and has 0 communication skills. They need new staff and management!
Get High (☆ 1/5)
I would never recommend this car insurance. My partner got it and it has been a constant headache, no responses at all, no solutions, this is the worst insurance ever
isabel romano (☆ 1/5)
NOTE: I AM GIVING ONE STAR TO THIS COMPANY SOLELY BECAUSE I AM UNABLE TO POST THE REVIEW WITHOUT A RATING. IN REALITY, THEY DESERVE NO STARS.
I am extremely dissatisfied with the handling of my insurance claim by Vero and Autosure .It has been two weeks since I filed my claim and despite repeated attempts to get an update, I have received no clear information. Every time I contact the customer service team, I am given vague responses, with no solid information on the status of my claim.
The lack of communication and clarity from Insurance Company is frustrating and unacceptable. If my claim is going to be declined, I would appreciate being told that outright instead of being strung along. This experience has been one of the worst I’ve had with any insurance company, and I am seriously considering canceling my policy once this claim is resolved.
I expected better service, and unfortunately, this experience has left me with no positive words to offer. I would not recommend Insurance Company based on my experience so far.
Sandy (☆ 1/5)
If I can give a negative star on this Insurance company, i will. I got content insurance on this company but when its time to claim, no one will help to sort it out. They only good on chasing my pay, but ignored us when time to claim.
Herbert Forbes (☆ 1/5)
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Catalog of services offered by insurance agents in Auckland
Insurance Consultation
Insurance agents in Auckland provide invaluable insurance consultation services. They assess individual needs and help clients understand various insurance products available in the market, ensuring that clients make informed decisions tailored to their specific circumstances.
Policy Comparison and Recommendations
One of the key roles of insurance agents is to assist clients in comparing policies from different insurance providers. By analyzing coverage options, premiums, and exclusions, agents can recommend the best policies that align with the client's needs and budget.
Claims Assistance
When it comes to filing claims, insurance agents play a critical role in providing claims assistance. They guide clients through the claims process, ensuring that all necessary documentation is submitted correctly and promptly to facilitate a smooth claims experience.
Risk Assessment and Management
Insurance agents in Auckland offer risk assessment and management services. They evaluate potential risks that clients may face and recommend appropriate insurance coverage to mitigate those risks, helping individuals and businesses protect their assets and finances.
Life Insurance and Estate Planning
Life insurance is a crucial aspect of financial planning. Insurance agents can provide expertise in life insurance products and assist clients with estate planning, ensuring that their beneficiaries are adequately protected and that their wishes are honored after their passing.
Health and Disability Insurance
Insurance agents also specialize in health and disability insurance, which is essential for safeguarding against unexpected medical expenses and loss of income due to illness or injury. They can help clients navigate different options and select plans that offer the best coverage.
Business Insurance Solutions
For business owners, insurance agents offer tailored business insurance solutions. This includes coverage for property, liability, and employee-related risks. Agents work with businesses to identify specific needs and find policies that provide comprehensive protection.
Continuous Policy Review and Updates
Insurance needs can change over time, making continuous policy review and updates essential. Insurance agents in Auckland regularly assess clients' coverage to ensure that it remains relevant and adequate, helping clients adjust their policies as their life circumstances evolve.
Education and Awareness Programs
Insurance agents often conduct education and awareness programs to inform clients about various insurance products and industry trends. By providing valuable resources and information, agents empower clients to make educated choices about their insurance needs.
Frequently asked questions about insurance agents in Auckland
What services do insurance agents in Auckland provide?
Insurance agents in Auckland provide a variety of services, including assessing clients' insurance needs, offering advice on different insurance products, and helping clients choose the best policies. They typically work with various insurance companies to find suitable coverage options for home, auto, health, and life insurance, among others.
How do I choose the right insurance agent?
Choosing the right insurance agent involves researching their qualifications and experience. Look for agents with a strong reputation in the community, positive client reviews, and relevant certifications. It's also important to find an agent who understands your specific needs and can explain insurance products clearly.
Are insurance agents in Auckland paid by commission?
Yes, most insurance agents in Auckland are paid by commission, which means they earn a percentage of the premiums you pay for your insurance policies. This commission structure incentivizes agents to help you find the best coverage, but it’s crucial to ensure that the agent prioritizes your needs over sales goals.
What should I expect during my first meeting with an insurance agent?
During your first meeting with an insurance agent, you can expect to discuss your insurance needs and financial goals. The agent will ask questions to assess your situation and may request information about your assets, liabilities, and previous insurance coverage. This meeting is an opportunity for you to ask questions about policies and get a sense of the agent's approach to service.
How can insurance agents help me save money?
Insurance agents can help you save money by identifying discounts available for bundling policies, maintaining a good claims history, or implementing safety measures to lower premiums. They also have insights into different insurance companies and can recommend policies that offer the best value for your specific situation.
What types of insurance can I get through an agent?
Through an insurance agent, you can typically obtain various types of insurance, including automobile, homeowners, renters, life, health, travel, and business insurance. Agents can guide you through the options available and help you select the right coverage based on your needs.
Can I change my insurance policy later on?
Yes, you can change your insurance policy later on. If your circumstances change, such as moving to a new home or purchasing a new vehicle, your existing policy may need to be adjusted. Your insurance agent can assist you in updating your policy or finding a new one that better fits your current situation.
What if I have a claim to file?
If you have a claim to file, the first step is to contact your insurance agent for guidance. They can help you understand the claims process, provide necessary forms, and ensure you have documentation to support your claim. Having an experienced agent by your side can make the claims process smoother and more efficient.
How do I know if I need an insurance agent?
If you feel overwhelmed by insurance options or unsure about what coverage you need, working with an insurance agent may be beneficial. Agents can provide personalized service and expert advice tailored to your unique situation, helping you make informed decisions about your insurance needs.
What are the benefits of using a local insurance agent?
Using a local insurance agent in Auckland provides several benefits, including personalized service and local market knowledge. A local agent understands the community's specific risks and needs, which can be particularly advantageous when assessing insurance options. Additionally, having a local point of contact can make communication and support more accessible throughout your insurance journey.
